Experienced Customer Service Representative - Physician Billing and Patient Support

Are you a customer service professional with a passion for delivering exceptional patient experiences? Do you have a strong background in medical billing and a knack for resolving complex issues? If so, we invite you to join our team at arenaflex as an Experienced Customer Service Representative - Physician Billing and Patient Support. In this role, you will be the primary point of contact for patients and guarantors, providing timely and accurate support for their billing inquiries.

About arenaflex

arenaflex is a leading healthcare solutions provider, dedicated to helping our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. With 30 years of industry expertise and a presence in over 135 local regions nationwide, we offer a unique opportunity for professionals like you to grow your career and make a meaningful impact in the healthcare industry.

Job Summary

As an Experienced Customer Service Representative - Physician Billing and Patient Support, you will be responsible for providing exceptional customer service to patients and guarantors, resolving billing inquiries, and ensuring timely and accurate communication with our clients. This role requires a strong understanding of medical billing systems, excellent communication skills, and the ability to work in a fast-paced environment.

Essential Duties and Responsibilities

* Handle a high volume of patient calls, ensuring quality customer service and patient satisfaction

• Follow up on all issues not resolved during the initial conversation with the patient/guarantor
• Complete other related customer service duties as assigned
• Answer patient calls within the guidelines of call center metric objectives
• Ensure appropriate HIPAA compliance guidelines
• Adhere to work schedule and follow call center phone procedures
• Maintain professionalism and confidentiality

Knowledge, Skills, Abilities

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• High School degree or equivalent required
• At least 1 year experience in a medical customer service role preferred
• Previous experience in a call center environment preferred
• Proficiency in Microsoft Outlook, Excel, and Word required
• Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Must be able to work in a sitting position, use a computer, and answer a telephone
• Ability to travel (although not required)
• Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Office Work Environment
• Hospital Work Environment

Compensation and Benefits

* Pay: $13.40-$20.00 per hour

• Signing bonus of $xxxx for qualified new hires, subject to employment status
• Conifer observed holidays receive time and a half
• Benefits:

+ Medical, dental, vision, disability, and life insurance + Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked + 401k with up to 6% employer match + 10 paid holidays per year + Health savings accounts, healthcare & dependent flexible spending accounts + Employee Assistance program, Employee discount program + Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance

Why Join arenaflex?

At arenaflex, we offer a competitive benefits package, leadership opportunities, and a collaborative work environment that fosters growth and development. As a member of our team, you will have the resources and incentives to redefine healthcare services and take your career to the next level. We are committed to creating a diverse and inclusive workplace, where everyone has the opportunity to succeed.

How to Apply

If you are a motivated and customer-focused professional with a passion for delivering exceptional patient experiences, we invite you to apply for this exciting opportunity. Please submit your application today, and join our team at arenaflex as an Experienced Customer Service Representative - Physician Billing and Patient Support. Apply To This Job Apply for this job