Experienced Technical Customer Service Representative – Automotive Software Support
At arenaflex, we're revolutionizing the way people buy and service cars, one dealership at a time. As a leading provider of dealership management systems (DMS) in North America, we're committed to delivering exceptional customer experiences and innovative solutions. We're seeking an enthusiastic and organized Technical Customer Service Representative to join our Client Services team, providing top-notch support to our clients and driving process improvements that positively impact their experience.
The Opportunity
arenaflex is a dynamic and growing company, with a rich history spanning over 30 years. We've established ourselves as a trusted partner to the North American retail automotive industry, with a software platform that runs all aspects of an automotive dealership. Our unique approach to customer relationships, technology innovation, and business partnerships sets us apart from the competition. We're not just looking for a Technical Customer Service Representative – we're seeking a team player who shares our passion for delivering exceptional customer experiences and driving growth.
The Role
As a Technical Customer Service Representative, you'll be the face of arenaflex, providing immediate solutions and services to our clients who contact our call center for issues or services. You'll be responsible for:
- Managing incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
- Logging and documenting all customer interactions within our ticketing system and escalating matters as required
- Collaborating with other groups/departments to streamline service delivery
- Identifying opportunities to drive process improvements that positively impact the client's experience
- Developing knowledge and understanding of our software and the supporting Infrastructure
- Achieving relevant certification in line with department needs and requirements
- Achieving and exceeding KPI targets and other Metrics defined by the department
- Committing to one week a month of travel throughout Canada and the USA
- Keeping abreast of Software enhancements and new releases, by reviewing release notes
- Committing to an ongoing personal development and cross-training as recommended by your Team Lead
Qualifications
To succeed in this role, you'll need:
- High School Diploma required, relevant certification or post-secondary diploma preferred
- Previous customer service or dealership experience is an asset
- Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
- Thorough understanding of PC hardware and software as well as Microsoft Products
- Previous experience working with Networks (TCP/IP)
- Basic LAN/WAN knowledge
- CompTIA A+ and Network +
- Excellent customer service skills
- Problem solving and trouble shooting skills
- Strong documentation abilities
- Effective time management and organization
- Strong multi-tasking and prioritization
- Excellent verbal and written communication skills
- Ability to work within and meet set deadlines
- Strong base knowledge of industry standard business applications
- Willingness to commit to an ongoing system of education and cross-training
What We Offer
At arenaflex, we're committed to providing a supportive and dynamic work environment that fosters growth and development. As a Technical Customer Service Representative, you'll enjoy:
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Free parking
- Staff events
- Competitive base salary ($41K/yr. - 48K/yr.USD)
- Great referral bonus
- Staff discounts with GM, Dell, and more
Why Join arenaflex?
* We're a dynamic and growing company with a rich history and a commitment to innovation
- We offer a supportive and collaborative work environment that fosters growth and development
- We're passionate about delivering exceptional customer experiences and driving growth
- We offer competitive compensation and benefits, including a competitive base salary, great referral bonus, and staff discounts
- We're committed to ongoing education and cross-training, ensuring you stay up-to-date with the latest industry trends and technologies
How to Apply
If you're a motivated and organized individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, and we're committed to providing a supportive and inclusive work environment that fosters growth and development.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply To This Job Apply for this job