Experienced Bilingual Healthcare Customer Service Representative - Spanish-English - Remote in North Carolina
Join arenaflex, a global leader in customer experience and technology, as a Bilingual Healthcare Customer Service Representative - Spanish-English working remotely in North Carolina. This is an exciting opportunity to ignite your career and make a meaningful impact on the lives of customers while being part of a dynamic, global team.
About arenaflex
arenaflex is a company that has been making customers happy since 1982. We've helped leading brands build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. Our mission is to bring humanity to business, and we're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
Our Culture
Our employees have spoken, and we're proud to say that our purpose, team, and company culture are amazing. We've been certified as a Great Place to Work in the United States, and we're committed to making sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. We believe that diversity is our strength, and we aim to reflect the communities we serve by delivering amazing service and technology, as well as humanity.
What You'll Be Doing
As a Bilingual Healthcare Customer Service Representative - Spanish-English, you'll be the spark that brightens days and ignites careers. You'll be responsible for:
- Answering incoming communications from customers in a timely and professional manner
- Conducting research to provide answers for customers to resolve their issues
- Consulting with customers on products with compassion and empathy
- Finding resolutions for customers' issues with a smile
What You Bring to the Role
To be successful in this role, you'll need:
- Bilingual in English and Spanish
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a headset that meets our requirements)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in
What You Can Expect
As a member of our team, you can expect:
- Supportive career and professional development opportunities
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A base wage range of $17 to $18 per hour plus performance bonus opportunities
- A healthy benefits package based on your position, which may include PTO, tuition reimbursement, health and wellness incentives
Your Career Growth Opportunities
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, and on into 1000s of free courses to support your career growth, we've got you covered. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers.
Your Work Environment
As a remote employee, you'll have the flexibility to work from the comfort of your own home. You'll be part of a dynamic, global team that's passionate about making customers happy. You'll have access to our cutting-edge technology and tools to help you succeed in your role.
How to Apply
If you're passionate about helping others and making a meaningful impact on the lives of customers, we want to hear from you. Apply now to join our team as a Bilingual Healthcare Customer Service Representative - Spanish-English working remotely in North Carolina.
Equal Opportunity Employer
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
Apply Now
Ready to ignite your career and make a meaningful impact on the lives of customers? Apply now to join our team as a Bilingual Healthcare Customer Service Representative - Spanish-English working remotely in North Carolina. Apply to this Job Apply for this job