Experienced Air Customer Service Agent – Remote US Opportunity

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join arenaflex as an Air Customer Service Agent – Remote US. As a key member of our team, you will play a vital role in providing top-notch support to our guests, travel agents, and airlines, ensuring seamless travel experiences.

About arenaflex

arenaflex is a leading provider of innovative travel solutions, dedicated to delivering exceptional experiences to our guests. With a strong commitment to customer satisfaction, we strive to create a culture of excellence, where our employees feel valued, empowered, and supported. As a remote team member, you will be part of a dynamic and collaborative environment, working closely with colleagues across the country to drive success.

Responsibilities

As an Air Customer Service Agent – Remote US, your primary responsibilities will include:

• Answering phone calls, chats, and emails from guests, travel agents, and airlines, providing accurate and prompt responses to air-related issues
• Amending major schedule changes, performing ticketing activities, and resolving incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares
• Realigning pricing within PNR to collect additional money outside final payment
• Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report
• Assigning ancillary services to guests when requested
• Processing guest entertainment, crew executive travel, VIP requests, and providing down-line communication to port agents, hotels, and ground transportation
• Researching air schedules booked for crew outside of budget
• Processing last-minute crew changes in regards to air accommodations
• Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed
• Communicating effectively with customers, co-workers, and management to reduce communication-related work errors
• Consistently delivering on commitments to external and internal customers to drive customer satisfaction
• Demonstrating commitment through behaviors and performance that are aligned with our core values
• Exhibiting integrity, fairness, and professionalism in everyday conduct
• Performing additional duties as assigned by leadership

Requirements

To succeed in this role, you will need:

• Experience in the travel and hospitality industry, preferably in a high-volume call center
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent phone and customer service skills
• Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
• Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing
• Must be legally authorized to work in the United States; arenaflex is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status)

What You Can Expect

As an Air Customer Service Agent – Remote US, you can expect:

• Competitive salary, with a base hourly range of $15.91 to $21.49
• Cruise and travel privileges for you and your family
• Health benefits
• 401(k) plan
• Employee Stock Purchase Plan
• Training and professional development opportunities
• Tuition and professional certification reimbursement
• Rewards and incentives for outstanding performance

Our Culture

At arenaflex, we believe in creating a culture of excellence, where our employees feel valued, empowered, and supported. Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We strive to build a diverse and inclusive workplace, where everyone has the opportunity to grow and succeed.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to providing a fair and inclusive workplace for all employees. We welcome applications from diverse candidates and are proud to be an equal opportunity employer.

Americans with Disabilities Act (ADA)

arenaflex will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected].

How to Apply

Ready to join our team? Click the "Apply Now" button to submit your application. We look forward to hearing from you! Apply To This Job

Simple Application Process

Our application process is easy and straightforward. Simply click the "Apply Now" button, and we will be in touch soon to discuss your qualifications and next steps. Apply for this job