Sales & Implementation Engineer

Who We Are

CrashPlan® provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. With its comprehensive backup and recovery capabilities for data stored on servers, on endpoint devices, and in SaaS applications, CrashPlan’s solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide. From ransomware recovery and breaches to migrations and legal holds, CrashPlan’s suite of products ensures the safety and compliance of your data without disruption.

NOTE - We are only considering remote candidates in the following states

AL, AR, AZ, CO, FL, GA, IL, IN, KS, MA, MD, MI, MN, NC, NJ, NY, OH, SC, SD, TX, UT, VA, WA, WI

What You Will Be Doing

We are seeking a Sales & Implementation Engineer to play a key role across both the pre-sales and post-sales lifecycle. In this hybrid position, you will partner with Sales to support technical evaluations and guide customers through successful implementation and onboarding.

You will act as a technical advisor-demonstrating the value of CrashPlan solutions, assisting with solution design, and ensuring smooth deployment and adoption. This role is ideal for someone who enjoys both customer-facing technical sales and hands-on implementation work.

Day In the Life

Pre-Sales & Solution Support

• Partner with Account Executives to support technical aspects of sales opportunities
• Assist in delivering product demonstrations, technical presentations, and solution briefings
• Support Proof-of-Value (POV) engagements to validate CrashPlan solutions
• Gather customer requirements and help identify technical challenges and solutions
• Help address customer questions and technical objections during the sales process
• Collaborate with Product, Engineering, and Support teams to align solutions with customer needs
• Support partners and MSPs in understanding and positioning CrashPlan solutions
• Contribute to demo environments and technical sales materials
• Participate in marketing events, webinars, or trade shows as needed

Implementation & Customer Delivery

• Support and lead implementations of CrashPlan solutions for customers
• Configure and deploy solutions in cloud-based environments
• Assist with integrations including directory services, SSO, SCIM, and MFA
• Work with customer IT and Security teams to ensure successful setup and configuration
• Help optimize deployments to align with customer goals and use cases
• Troubleshoot technical issues and support onboarding and adoption
• Collaborate with Professional Services, Support, Sales, and Operations teams

Who You Are

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience
• 5+ years of experience in Sales Engineering including demos and POCs for prospects
• Prior implementation or onboarding experience working with SaaS or enterprise software
• Basic to intermediate understanding of IT infrastructure (cloud, endpoints, identity systems).
• Experience with:
  • Directory services (Active Directory, OpenLDAP, etc.)
  • Identity & access management concepts (SSO, SAML, SCIM, MFA)
  • Windows, macOS, and/or Linux environments
• Familiarity with scripting (PowerShell, Python, Bash, or JavaScript)
• Willingness to travel (up to ~10–15%)

Preferred Qualifications

• Strong troubleshooting and problem-solving skills
• Good communication and organizational skills
• Ability to work collaboratively and manage multiple priorities
• Experience with Microsoft 365 and Azure (including Entra ID)
• Familiarity with identity providers (Okta, Azure AD, Ping)
• Experience with endpoint management tools (Intune, JAMF, SCCM, Workspace ONE, etc.)
• Exposure to data protection or security solutions
• Consulting or customer-facing project experience
• Experience working with partners or MSPs

The On-Target Earnings range (base salary + variable) for this role is $160,000 - $200,000. This position is eligible for a variable bonus plan based on assigned targets, in addition to a full range of benefits including medical, dental, vision, 401k match, and more. Final compensation will be dependent on various factors relevant to the position and the candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

CrashPlan values workplace diversity and ensuring an environment of mutual respect. Employment opportunities are available to all applicants without regards to race, color, creed, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability, genetic information, or any other category protected by law. We believe that diversity and inclusion are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are proud to be an equal opportunity employer.