Associate Client Success Manager
Grubhub is a company focused on supporting restaurants and enhancing their impact on communities. They are seeking an Associate Client Success Manager to help manage corporate client relationships, support revenue growth, and optimize client programs within a dynamic startup environment.
Responsibilities
- Support revenue growth and client retention with strategic upsell and cross-sell opportunities within a dedicated account portfolio
- Devote 25% of the work week to live stakeholder interactions
- Responsibilities include managing inbound requests, facilitating scheduled growth meetings, and conducting in-person visits to maintain a robust partnership and opportunity pipeline
- Act as a client support specialist, ensuring clients have a seamless and positive experience, quickly escalating and assisting in the resolution of any concerns
- Become a product expert to answer client questions and provide guidance on how to best use the Grubhub platform to meet their needs
- Assist in client program optimization, leveraging data and internal resources to identify and present opportunities for clients to maximize the value of their Grubhub partnership
- Collaborate effectively with internal teams (Sales, Product, and Support) to ensure a smooth client journey from initial setup through continued service
Skills
- 1 year of professional experience in a customer-facing role (e.g., sales, account management) OR a recent Bachelor's degree from an accredited university
- Demonstrated drive, enthusiasm, and a strong desire to start a career in B2B Client Success or sales
- Exceptional verbal and written communication and interpersonal skills
- A proven ability to manage multiple tasks and priorities in a quick-moving environment
- Strong problem-solving skills and a proactive, 'can-do' attitude
- Aptitude for learning and leveraging data to inform decisions
- Experience with CRM systems (e.g., Salesforce) or a demonstrated ability to quickly learn new software tools
- Ability to travel for in-person client meetings as required
Benefits
- Competitive salary package including equity and 401K
- Multiple medical, dental, and vision plans to meet all of our employees' needs
- Many benefits and perks that are not listed
Company Overview