[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Brindlee Mountain Fire Apparatus is seeking a qualified Customer Service Representative for their sister company, Rural Metro Fire. The CSR will be the first point of contact for members, ensuring a positive experience through timely account updates, clear communication, and exceptional service while supporting special projects and collaborating with team members.
Responsibilities
- Demonstrate strong verbal communication and active listening skills
- Answer and return inbound calls, resolve inquiries, and provide accurate information about products and services
- Assist customers with account updates, billing questions, and membership details
- Maintain detailed and accurate records in the membership billing system
- Participate in outbound calls for billing collections and follow-up
- Work closely with colleagues to resolve issues and ensure positive, productive communication
- Support cross-training initiatives and assist other team members when needed
- Adhere to company policies, confidentiality standards, and information security protocols
- Perform other duties as assigned by management
Skills
- High School Diploma or equivalent required
- Proficiency with Microsoft Office Suite
- Strong oral, written, and interpersonal communication skills
- Ability to work independently in a remote environment with reliable internet access
- Bilingual skills are a plus
- Previous customer service or call center experience preferred
Benefits
- Comprehensive benefits package including health insurance
- Paid time off
- Training opportunities
Company Overview