Experienced Third Shift Customer Solutions Representative – Remote Work Opportunity at arenaflex

Are you a customer-focused professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as a Third Shift Customer Solutions Representative. As a key member of our remote team, you will play a vital role in providing top-notch customer service, dispatching calls to technicians, and performing various administrative duties.

About arenaflex

arenaflex is a leading provider of innovative solutions in the [industry/field]. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. We believe in fostering a culture of collaboration, innovation, and continuous learning, where our employees can grow and thrive.

Job Summary

As a Third Shift Customer Solutions Representative, you will be responsible for providing exceptional customer service, dispatching calls to technicians, and performing various administrative duties. This is a fully remote position, with the exception of training, which will be held at our on-site facility in McHenry, IL. You will work closely with our service technicians and customers to ensure timely and accurate resolution of service requests.

Key Responsibilities

* Answer inbound phone calls to schedule jobs and handle customer service inquiries

• Initiate outbound phone calls for scheduling of service calls
• Handle various customer inquiries and requests efficiently and accurately
• Dispatch the correct technician (based on qualifications, geography, customer preference) to each job
• Utilize Service Titan & ClearPath software to effectively plan and dispatch jobs
• Proactively communicate with customers regarding estimated arrival times, technician details, etc.
• Communicate with technicians regarding availability, expected completion time, etc.
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
• High interaction with service technicians and various customers from residential to commercial
• Other duties as assigned

Qualifications

* High school diploma or equivalent (GED)

• Minimum of 3 years relevant work experience in customer service environment
• Must be able to work from home efficiently and have a reliable internet connection
• Previous dispatch experience a plus
• Strong verbal and written communication skills
• Plumbing, Electric & HVAC experience a Plus
• Attention to detail
• Ability to manage priorities and workflow
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Proficient in Microsoft Office
• Ability to work from home efficiently
• Ability and willingness to work nights and weekends

Benefits

* Medical, Dental & Vision Insurance

• Supplemental AFLAC Insurance Options
• 401(k) Plan with Company Match
• Company-provided Life Insurance
• Employee discounts on company-provided services
• On-site training facility for continuous employee development
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement

Why Join arenaflex?

* Opportunity to grow your career in a dynamic and innovative company

• Collaborative and supportive work environment
• Comprehensive benefits package
• Continuous learning and development opportunities
• Flexible work arrangements, including remote work options
• Competitive compensation and bonuses

How to Apply

If you are a motivated and customer-focused professional looking for a new challenge, please submit your application today. We look forward to hearing from you! Apply To This Job

Join Our Team!

At arenaflex, we are committed to fostering a culture of excellence, innovation, and customer satisfaction. We believe in empowering our employees to grow and thrive in their careers. If you share our values and are passionate about delivering exceptional customer service, we invite you to join our team. Apply for this job