Experienced Part-Time Customer Service Representative – Spotted Lanternfly Response

At arenaflex, we're committed to providing exceptional customer service and support to our diverse stakeholders. As a key member of our Spotted Lanternfly response team, you'll play a vital role in helping us address the needs of concerned citizens across the Commonwealth. If you're passionate about delivering top-notch customer service, working in a fast-paced environment, and making a positive impact on our community, we want to hear from you!

About arenaflex

arenaflex is a leading institution in education and research, dedicated to advancing knowledge and improving lives. Our commitment to diversity, equity, inclusion, and sustainability drives everything we do. We're proud to be a part of the Penn State community, where passion meets collaboration, and shared pride fuels our pursuit of excellence.

Job Summary

We're seeking an experienced Part-Time Customer Service Representative to join our Spotted Lanternfly response team. As a key member of our team, you'll serve as the first point of contact for external stakeholders, providing exceptional customer service and support through various communication channels. Your primary responsibilities will include:

• Maintaining the overall operation and professional image of the customer-focused call center
• Serving as a first-line point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or seeking additional information and resources
• Responding and referring customer questions and/or needs, providing appropriate responses/services for the situation, and referring to other departments/unit(s) when necessary
• Corresponding with a diverse customer base through phone, video conference, email, or regular mail
• Investigating unusual situations or concerns and assisting in problem resolution
• Operating various equipment and computer systems, including proficiency with Microsoft Word and Excel
• Assisting with required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture
• Ensuring the quality of all call center services

Key Responsibilities

* Provide exceptional customer service and support to external stakeholders through various communication channels

• Respond to customer inquiries and concerns in a timely and professional manner
• Refer customers to other departments/unit(s) when necessary, ensuring seamless support and resolution
• Develop working-level knowledge of Spotted Lanternfly and its impact on the Commonwealth
• Collaborate with the College SLF call center manager to meet stakeholder needs and ensure effective call center operations
• Assist with required reporting systems to help concerned citizens adapt to the presence of the SLF and reduce its economic impact
• Work closely with faculty, extension educators, and online tools (fact sheets, LearnNow videos, and short courses) to provide accurate and up-to-date information to customers

Essential Qualifications

* 1-2 years of customer service experience in a call center or similar environment

• Excellent verbal and written communication skills in English, with valued proficiency in Spanish
• Ability to build effective working relationships with colleagues and clientele
• Strong interpersonal skills, with the ability to work as an active member of a team
• Excellent organizational skills, with the ability to work with a sense of urgency to meet customer expectations
• Ability to work in a fast-paced environment, with multiple priorities and deadlines
• Proficiency with Microsoft Word and Excel, with the ability to learn and adapt to new systems and technologies

Preferred Qualifications

* Experience in customer service, call center, sales, client management, information technology, or a related field

• Understanding of basic entomology and the impact of the Spotted Lanternfly on the Commonwealth
• Experience working in a remote or hybrid environment
• Familiarity with Penn State's policies and procedures, including those related to diversity, equity, inclusion, and sustainability

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong organizational and time management skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Proficiency with Microsoft Word and Excel, with the ability to learn and adapt to new systems and technologies
• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment
• Strong customer service skills, with a focus on delivering exceptional support and service to external stakeholders

Career Growth Opportunities and Learning Benefits

* Opportunities for professional growth and development, including training and mentorship programs

• Collaborative and dynamic work environment, with a focus on teamwork and shared success
• Access to cutting-edge technologies and systems, with opportunities for learning and professional development
• Flexible scheduling and remote work options, with a focus on work-life balance
• Opportunities for advancement and career growth within the organization

Work Environment and Company Culture

* arenaflex is committed to providing a safe and inclusive work environment, with a focus on diversity, equity, inclusion, and sustainability

• Collaborative and dynamic work environment, with a focus on teamwork and shared success
• Opportunities for professional growth and development, including training and mentorship programs
• Flexible scheduling and remote work options, with a focus on work-life balance
• Access to cutting-edge technologies and systems, with opportunities for learning and professional development

Compensation, Perks, and Benefits

* Competitive salary and benefits package, including health, dental, and vision insurance

• Flexible scheduling and remote work options, with a focus on work-life balance
• Opportunities for professional growth and development, including training and mentorship programs
• Access to cutting-edge technologies and systems, with opportunities for learning and professional development
• Collaborative and dynamic work environment, with a focus on teamwork and shared success

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on our community, we want to hear from you! Please submit your application today, including your resume, cover letter, and any relevant experience or qualifications.

Don't Hesitate, Apply!

We value a great attitude and a willingness to learn above all. Don't worry if you don't meet every single requirement – we're looking for talented individuals who are passionate about delivering exceptional customer service and making a positive impact on our community. Submit your application today and join our team at arenaflex! Apply To This Job Apply for this job