Experienced Full Stack Chat Support Associate – Customer Experience and Platform Support
Join arenaflex, a rapidly growing company revolutionizing the way veterinarians buy supplies for America's pets, and help us transform the $50B+ animal health industry. As a Chat Support Associate, you will play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs.
About arenaflex
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're on a mission to modernize the animal health industry by providing a seamless and efficient experience for veterinary professionals. Our eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. With a community of over 17,000 veterinary hospitals, we deliver care to millions of animals every year across all 50 states.
The Role
As a Chat Support Associate, you will be responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. Members of the support team work collaboratively to provide our users an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. This role plays a crucial part in ensuring a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.
Key Responsibilities
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
What You'll Need
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
Benefits
* 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At-home office setup
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
Compensation
The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.
Why Join arenaflex?
* Be part of a rapidly growing company revolutionizing the animal health industry
- Work with a talented and passionate team of professionals
- Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, automatic 401k contribution, and more
- Participate in bi-annual company retreats and monthly team events
- Have the opportunity to learn and grow with a company that values employee development and career advancement
How to Apply
If you believe you have what it takes to join our team, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job
Important Notice
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
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