Experienced Customer Service Data Representative – Remote Opportunity at arenaflex

At arenaflex, we're on a mission to revolutionize the way we connect with customers and deliver exceptional experiences. As a Customer Service Data Representative, you'll play a vital role in helping us achieve this goal. If you're passionate about providing top-notch customer service, have a knack for data entry, and are comfortable working in a remote environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our team is dedicated to fostering a culture of excellence, collaboration, and continuous learning. We're committed to making a positive impact on our customers, employees, and the community at large.

Job Summary

We're seeking an experienced Customer Service Data Representative to join our dynamic team. As a key member of our customer service department, you'll be responsible for providing exceptional customer service, collecting and entering data into our case management system, and engaging with participants to collect research data via phone. If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.

Key Responsibilities

* Utilize internet databases and research systems to locate and identify points of contact for program participants

• Enter data into our case management system with accuracy and attention to detail
• Engage and respond to participants by following a scripted questionnaire to collect research data via phone
• Communicate the goals of the survey to participants and explain why their participation is valuable; encourage participation from those who have previously chosen not to participate
• Attend all mandatory training sessions related to survey data collection
• Maintain quality standards for data collection

Position Requirements

* Quiet, disruption-free workspace to preserve sound quality, protecting confidential information

• High-speed internet connection with a minimum of 25 Mbps download speed and 3 Mbps upload speed (To determine internet speed, go to speedtest.net and run the application)
• Access to personal email and phone (either landline or cell)
• Ability to engage and persuade stakeholders successfully
• Excellent computer skills and experience maneuvering between multiple programs/systems
• Ability to interact comfortably and professionally with a variety of people
• Comfortable being on camera for meetings, training, and/or one-on-one meetings
• Excellent interpersonal, problem-solving, and critical-thinking skills
• Strong attention to detail
• Effective time management and ability to work independently as required

What We Offer

* Competitive hourly rate of $18.00 per hour

• Flexible scheduling available between 9:00 a.m. to 11:00 p.m., Monday to Friday
• Opportunity to work in a remote environment with a dynamic team
• Professional Mentoring & Education Program to help you grow and develop in your career
• Equal Employment Opportunity and Affirmative Action employer, committed to diversity and inclusion

Why Join arenaflex?

* We're a leading provider of innovative solutions that empower businesses to thrive

• Our team is dedicated to fostering a culture of excellence, collaboration, and continuous learning
• We're committed to making a positive impact on our customers, employees, and the community at large
• We offer a competitive hourly rate and flexible scheduling options
• Our Professional Mentoring & Education Program will help you grow and develop in your career

How to Apply

If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply. Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team. Apply To This Job

Equal Employment Opportunity Statement

arenaflex is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apply for this job