Experienced Technical Customer Care Specialist I – Remote Customer Support

At arenaflex, we're a forward-thinking innovator who puts people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for people to join our mission to be a force for good in the world. Come build a better future with us as we're hiring for our Technical Customer Care I position.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their goals. Our commitment to excellence, customer satisfaction, and employee well-being has earned us a reputation as a trusted partner in the industry. We're proud to offer a dynamic and inclusive work environment that fosters growth, creativity, and collaboration.

Job Summary

We're seeking an experienced Technical Customer Care Specialist I to join our remote customer support team. As a Technical Customer Care Specialist I, you will work directly with customers via phone and email to resolve their application and product issues. This is a challenging and rewarding role that requires strong technical and interpersonal skills, as well as a passion for delivering exceptional customer service.

Key Responsibilities

* Represent arenaflex in customer communication via phone and email to assist customers in resolving technical issues

• Demonstrate strong interpersonal and communication skills, while working with diverse audiences
• Exhibit personal responsibility, accountability, and teamwork
• Troubleshoot difficult problems with either the customer's configuration, our software, or other vendor integration points
• Provide one-on-one training to new and existing customers as needed while working on support tickets
• Identify and resolve issues that prevent users from utilizing our software
• Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status
• Maintain strong working knowledge of released products
• Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed

Minimum Requirements

* High School Diploma/GED

• Generally, less than 2 years of experience
• Must be flexible to work any shift during business hours in the Central Standard Time Zone, currently Monday - Friday 6am -8pm Saturday 8AM - 6PM (hours subject to change to meet business needs). Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed.
• Must have excellent written and verbal communication skills.
• Requires attention to detail and the ability to adapt to change.
• Ability to accurately facilitate communication between the customer description and the written word in the CRM ticketing system.

Preferred Requirements

* College degree preferred; at a minimum Associates Degree or Technical Certification preferred or commensurate work experience.

• Ability to analyze, troubleshoot, and document issues related to system performance and functionality.
• Experience supporting online products and services.
• Experience using web developer tools to troubleshoot website problems. Ex: Chrome, IE, Firefox, etc.
• Experience supporting mobile devices such as IOS and Android

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunity to work in a dynamic and inclusive work environment
• Professional development and growth opportunities
• Flexible work schedule and remote work options
• Collaborative and supportive team environment
• Recognition and rewards for outstanding performance

What We Offer

* A comprehensive benefits package, including medical, dental, and vision insurance

• A 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development and training opportunities
• A collaborative and supportive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply To This Job Apply for this job