Experienced Full Stack Customer Service Engineer – Healthcare Equipment Support and Installation

At arenaflex, we are dedicated to providing innovative solutions and exceptional customer service to our clients worldwide. As a leading provider of advanced medical imaging, radiotherapy equipment, and life science instruments, we are committed to creating more value for our customers and improving global accessibility of high-end medical equipment and services. Join our dynamic team of professionals who share our passion for delivering cutting-edge technologies and exceptional patient care. As a Sr. Customer Service Engineer, you will play a vital role in supporting our customers in India, ensuring seamless installation and maintenance of our diagnostic imaging equipment.

About arenaflex

arenaflex is a global leader in the development and supply of advanced medical technologies. Our mission is to improve patient care worldwide by providing innovative solutions and exceptional customer service. With a strong commitment to research and development, we collaborate with hospitals, universities, research institutions, and industry partners to create value for our customers.

Job Summary

We are seeking an experienced Full Stack Customer Service Engineer to join our team in India. As a Sr. Customer Service Engineer, you will be responsible for providing after-sales service for health systems, hospitals, diagnostic imaging, and oncology centers. Your primary focus will be on maintaining and installing equipment in a professional and workmanlike manner, in accordance with company standards and directives, and customer requirements.

Key Responsibilities:

* Support the installation of arenaflex diagnostic imaging equipment within a designated product range at the customer site

• Work closely with the Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision
• Attend service training courses and work toward completion of arenaflex Professional Certificate to build competence in providing technical assistance and support to our customers
• Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met
• Perform other tasks assigned by supervisors

Your Qualification and Experiences Requirements:

* Degree or Higher Diploma in Electrical/ Electronic Engineering or Science related major

• Familiarity with the principle and structure of diagnostic imaging equipment (CT/ MR/PET, etc.)
• Good IT, Microsoft Office, and Networking Infrastructure skills
• Ability to find and troubleshoot faults in the field
• Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit
• Flexible approach to work, travel, and unsociable hours

Base Location:

Hyderabad/Pune/Delhi

Key Competences:

* System installation

• System configuration and debugging
• Trouble shooting
• Replacement of spare parts

What We Offer:

* Competitive salary

• Opportunity to work with a global leader in medical technologies
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Recognition and rewards for outstanding performance

Why Join arenaflex?

* Be part of a global team that is dedicated to improving patient care worldwide

• Collaborate with talented and dedicated colleagues who share your passion for delivering exceptional customer service
• Develop and expand your career in a dynamic and innovative industry
• Enjoy a comprehensive benefits package and competitive compensation
• Contribute to the development of cutting-edge medical technologies that improve patient outcomes

How to Apply:

If you are a motivated and experienced professional who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting role. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.

Contact Us:

For more information about this role or to discuss your application, please contact our HR team at [insert contact information]. Apply for this job