Experienced Pharmacy Technician – Clinical Customer Care (Remote) at arenaflex

At arenaflex, we're dedicated to revolutionizing the way people live, work, and thrive. As a leading innovator in the healthcare industry, we're committed to delivering exceptional customer experiences and empowering our customers to take control of their health and wellness. We're now seeking a highly skilled and compassionate Pharmacy Technician to join our Clinical Customer Care team in a remote setting. If you're passionate about delivering outstanding customer service, have a strong foundation in pharmacy practices, and are eager to grow with a dynamic organization, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a forward-thinking company that's passionate about making a positive impact on people's lives. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a leader in the healthcare industry. As a remote Pharmacy Technician, you'll be part of a collaborative and supportive team that's dedicated to delivering exceptional customer experiences and promoting healthy outcomes.

Key Responsibilities

As a Pharmacy Technician in our Clinical Customer Care team, you'll play a vital role in empowering our customers to take their medications correctly and achieve better overall wellness. Your responsibilities will include:

• Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned
• Making outbound calls for various purposes, including situations deemed urgent by the clinical pharmacist team
• Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
• Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge
• Completing tickets to support the Customer Care Team and Clinical RPh team
• Maintaining an advanced understanding of all arenaflex Pharmacy's policies and procedures, as well as arenaflex Pharmacy products and services
• Monitoring and processing all help desk assigned tasks on a daily basis
• Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls, and following through until resolution has been met
• Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate
• Investigating and reporting pharmacy errors
• Learning pharmacy laws and regulations nationwide
• Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution
• Maintaining confidentiality of all customer information
• Working autonomously and proactively identifying areas in need of improvement
• Constant collaboration with teammates
• Customer-centric and commitment to quality
• Working a flexible schedule, with shifts possibly starting and ending outside of normal business hours
• Performing other tasks assigned while working in a fast-paced environment

Essential Qualifications

* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)

• High school or equivalent diploma

Preferred Qualifications

* National Pharmacy Technician Certification (PTCB or NHA)

• Demonstrated ability to work as an effective team member
• Strong organization skills and attention to detail
• Experience recognizing and identifying patient medications
• 6+ months of relevant experience working with computer and web-based tools
• Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality

Skills and Competencies

To succeed in this role, you'll need to possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills and a customer-centric approach
• Ability to work autonomously and as part of a team
• Strong technical skills, including proficiency in computer and web-based tools

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Pharmacy Technician in our Clinical Customer Care team, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Mentorship and coaching from experienced colleagues
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

arenaflex is a remote-friendly organization that values flexibility and work-life balance. As a Pharmacy Technician in our Clinical Customer Care team, you'll have the opportunity to work from the comfort of your own home, with access to:

• A state-of-the-art virtual workspace with all the tools and resources you need to succeed
• A collaborative and supportive team environment that encourages open communication and feedback
• Opportunities for professional growth and development
• A competitive salary and benefits package that reflects your skills and experience

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package that includes:

• A competitive salary that reflects your skills and experience
• Comprehensive health insurance and wellness programs
• Retirement savings plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development
• A dynamic and supportive work environment that encourages collaboration and innovation

Conclusion

If you're a motivated and compassionate Pharmacy Technician who's passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a member of our Clinical Customer Care team, you'll have the opportunity to make a positive impact on people's lives, grow your career, and work in a dynamic and supportive environment. Don't miss out on this chance to join the arenaflex team and start your journey towards a rewarding and fulfilling career. Apply today! Apply for this job