Experienced Lead Aviation Customer Service Agent - Denver International Airport

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for making a lasting impression? Look no further! arenaflex is seeking an experienced Lead Aviation Customer Service Agent to join our team at Denver International Airport (DEN). As a key member of our customer service team, you will be responsible for providing top-notch service to our customers, supporting our supervisors, and making recommendations for improved efficiencies.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to the aviation industry. With a strong commitment to customer satisfaction and a passion for excellence, we strive to make every customer interaction a positive and memorable experience. Our team of dedicated professionals is driven by a shared vision of delivering exceptional service and exceeding customer expectations.

What We Offer

As a Lead Aviation Customer Service Agent with arenaflex, you can expect a competitive salary, comprehensive benefits package, and opportunities for growth and development. Our benefits include:

• Competitive salary range: $29 - $33/hour based on education and experience
• Comprehensive benefits package, including medical, dental, and vision insurance
• Pension plan for life, with employer matching
• 457(b) retirement plan
• Paid time off (PTO) and 12 paid holidays
• Yearly merit increase
• Standard Disability (STD), Long-Term Disability (LTD), Health Savings Account (HSA), Flexible Spending Account (FSA), and Life Insurance
• Employee Assistance Program (EAP) and Employee Volunteer Program
• Tuition reimbursement (up to $2000/year) and student loan forgiveness program
• Learning and development opportunities, including courses and career development resources
• EcoPass (unlimited free RTD bus/train rides)

Job Responsibilities

As a Lead Aviation Customer Service Agent, you will be responsible for:

• Providing exceptional customer service to our customers, including meet and greet concierge-style services to VIP guests
• Supporting our supervisors with operational duties, such as scheduling breaks and developing shift bids
• Assisting agents and customers in our Federal Inspection Service (FIS) facility, at the Information Booths, and through our Customer Relations Center
• Making recommendations for improved efficiencies and developing or revising customer service policies and procedures
• Conducting daily briefings, resolving problems, and promoting teamwork in the absence of a supervisor
• Serving as a liaison with internal and external stakeholders during special events, weather, and emergency situations
• Making in-the-moment operational decisions to support agents, including determining work priorities, position assignments, and breaks
• Helping support operational communication distribution and acting as a customer service representative at DEN meetings and events
• Conducting deliveries and maintaining inventory of supplies at Information Booths
• Mentoring new team members and actively involved in training and onboarding
• Performing other related duties as assigned

Requirements

To be successful in this role, you will need:

• Four (4) years of customer service experience working in an airline, airport, service, hotel, or hospitality industry
• Proficiency in using Microsoft Outlook, Microsoft Word, and Microsoft Excel
• Strong oral communication skills
• Bilingual - German, Spanish, or Mandarin a plus
• Availability requirements: schedule flexibility, with the ability to work evenings, weekends, and holidays
• Position participates in operational shift & vacation bid
• Availability to extend and change shifts with short notice based on unusual/emergency operations

Preferred Qualifications

* Experience working in a fast-paced environment with multiple priorities and deadlines

• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment and build strong relationships with colleagues and customers
• Strong communication and interpersonal skills
• Ability to adapt to changing situations and priorities

What We're Looking For

We're looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service. If you have a strong work ethic, a positive attitude, and a focus on successful customer engagement, we want to hear from you!

How to Apply

If you're ready to take the next step in your career and join our team at arenaflex, please submit your application as soon as possible. We can't wait to hear from you! Apply To This Job

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Disability Accommodations

If you require any disability accommodations during the application or interview process, please contact us at least three business days in advance. We are committed to providing equal access to employment opportunities for all candidates.

Right to Work

Applicants for employment with arenaflex must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish. Apply for this job