Oncology Registered Nurse, Telehealth – Virtual, IA
R-36153 Amazing Opportunity and Great Place to Work! Come make a difference and consider this unique opportunity to step into a rewarding career. Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com.
About the Role
The Oncology RN, Telehealth is responsible for informing and supporting participants to seek the best clinical outcomes.
Responsibilities
- Assessing and identifying opportunities to support the patient along their health care journey via a conversational approach. Engaging with the caller and building rapport.
- Providing immediate assistance to symptomatic callers and referral if necessary.
- Educating caller regarding services that are available to them.
- Communicating patient preferences to physician led team in order to provide the patient with pertinent health information.
- Providing health information to the caller based on their health literacy and specific areas of interest.
- Coordinating development of custom educational content with physician led team.
- Managing assigned workload, including ongoing client follow-up and customization of report materials, with ease.
- Providing up-to-date information and guidance on educational materials, web tools, and employer benefit programs for assigned clients. Assisting in web registration and navigation.
- Conducting feedback surveys with clients to evaluate satisfaction, utilization of services provided and impact of services.
- Participating in physician conference calls with patients and their families including, in some cases, scheduled calls outside of usual shift.
- Ensuring compliance with confidentiality and HIPAA requirements per Alight’s policies at all times when handling data or providing services.
- Performing tasks or responsibilities assigned by Alight to support the company's operational and financial goals.
Requirements
- Be a Registered Nurse with a BSN and equivalent experience required.
- Have certifications in one of the following: Oncology Certified Nurse (OCN), Oncology Nursing Certification Corporation (ONCC), Certified Pediatric Hematology/Oncology Nurse (CPHON).
- Have RN Compact State Nursing License in good standing and Telehealth experience required.
- Have Experience in a clinical setting providing direct support to patients and their families from diagnosis through treatment.
- Able to communicate medical information to a nonmedical audience.
- Display dedication to providing high quality, professional customer service.
- Have experience working with a variety of digital/internet media and interest in exploring new information technology. Be proficient with computer and internet navigation skills.
- Maintain enthusiasm, must enjoy working independently and in a team environment.
- Enjoy and be comfortable with a fast, evolving operation. Must be able to multitask while providing excellent customer service to our participants.
- Demonstrate excellent written and verbal communication skills, problem solving and analytical skills.
Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of t Apply tot his job Apply To this Job