[Remote] Engineer, Voice Implementation
Note: The job is a remote job and is open to candidates in USA. Thrive is an innovative technology solutions provider focused on Cyber Security and Managed Services. The Voice Implementation Engineer is responsible for completing telephony projects for clients, performing site assessments, and engineering tasks to onboard Thrive Managed Voice Services.
Responsibilities
- Travel to client locations to perform comprehensive site assessments based on project requirements including:
- Identify any ancillary voice devices and associated analog line dependencies
- Assess the network and infrastructure readiness of a location for VoIP and identify any telephony requirements of a location, any additional cabling needs, and overall recommendations
- Implementation of IT projects related (but not limited to) the following:
- Implementation of Microsoft Teams Voice
- Porting of numbers between carriers
- Configuration of advanced telephony
- Ability to handle diverse telephony environments in a wide cross section of business clients
- Analyze and document an unfamiliar client environment while assessing the quickest path to completion of project goals
- Clearly and professionally communicate project plans, potential impacts and testing procedures to customers
- Track and manage time effectively to accomplish multiple ongoing projects
Skills
- Must be willing and able to travel frequently (approximately 50% of the time), including overnight stays
- Bachelor's Degree, Technical Degree or equivalent work experience
- 1-3 years of experience in successful operation and support of voice and data networks
- Self-motivated with ability to work both independently and in a team environment
- Experience using ServiceNow (or other project management software)
- Experience in ITIL methodology and change management processes
- Knowledge of traditional phone systems, Avaya/Nortel/NEC/Star2Star strongly preferred
- Familiarity with modern VoIP systems, Teams/8x8 strongly preferred
Benefits
- Travel and accommodation expenses covered by Thrive
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