Auto Physical Damage Claim Rep (Hybrid) - Charlotte, NC or Indianapolis, IN
Selective Insurance is a midsized U.S. domestic property and casualty insurance company with a long history of strong financial performance. They are seeking an Auto Physical Damage Claim Representative to manage auto claims from start to finish, ensuring customers receive the best service possible while complying with legal and regulatory requirements.
Responsibilities
- Investigate claims through various methods of communication with claim parties
- Analyze information obtained through investigation in order to evaluate assigned claims to determine the extent of loss and liability
- Review/analyze policy forms to determine the appropriate coverage for a loss, including limits and deductibles
- Escalate claims appropriately when outside scope of handling for this position
- Establish and continuously review reserves and input claim information in the Claims System
- Update the claims system on a continual basis to accurately reflect status of assigned file and to initiate percentage of negligence on the part of the insured to determine "chargeability"
- Document claim activity and maintain control of work through documentation and diary/task system
- Review and approve expenses incurred to investigate process and handle a claim
- Recognizes fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies
- Direct customer to approved car rental vendor, aggressively manage car rental expenses, set up appropriate inspection and repair assignments, and process immediate removal of total loss vehicles to salvage yard
- Close claim by issuing check or denial
- Issue appropriate letters based on state regulations and company directives
- Process incoming calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims
- Interact with underwriters and agents on claim resolution
- Utilize vendors and other resources as necessary to assist with resolving disputed claims
- Explore subrogation opportunities on all claims assigned
- May handle low complexity property losses
Skills
- Understanding of Commercial and Personal Automobile policy language and endorsements
- Adjuster licenses in states requiring same (obtain within 3 months of hire)
- Exceptional customer service skills
- College degree preferred
- 1-3 Years Of Claim Handling Experience Preferred
Benefits
- Comprehensive health care plans
- Retirement savings plan with company match
- Discounted Employee Stock Purchase Program
- Tuition assistance and reimbursement programs
- 20 days of paid time off
Company Overview