Customer Support Clerk
Berkheimer Tax Innovations has been a leader in tax collection services for 90 years, serving communities across Pennsylvania. They are seeking a Customer Support Clerk to provide assistance to taxpayers through in-person and phone support, process tax forms, and ensure account accuracy.
Responsibilities
- Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing
- Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries
- Process tax forms & post payments to proper accounts
- Complete all tasks in a timely manner while meeting company standards
Skills
- High School Diploma or equivalent
- 0 - 6 months related experience and/or training
- Reliable transportation to outer offices and tax sit-ins
- Ability to manage difficult or emotional customer situations
- Strong attention to detail with high levels of accuracy
- Situation analysis and problem-solving skills
- Ability to sit for long periods of time
Benefits
- Medical, Dental, Vision & Life Insurance
- Paid Holidays, Vacation, Sick, and Personal Time
- Wellness Program including physical, emotional, and financial wellness
- 401(k) with Profit Sharing
- Employee Assistance Program
- Voluntary Benefit Plans
- FSA & HSA Options
- Travel Insurance
- Business casual work environment
Company Overview