[Remote] Customer Support Specialist
Note: The job is a remote job and is open to candidates in USA. Talent Systems, LLC is the leading technology solution provider for casting and auditioning in the entertainment industry. They are seeking a Customer Support Specialist to provide high-quality support to enterprise clients by resolving product issues, guiding clients through features, and ensuring consistent support experiences across the lifecycle.
Responsibilities
- Respond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful manner
- Troubleshoot technical issues, report and escalate bugs
- Follow up with clients to confirm issue resolution and satisfaction
- Recommend best practices and guide clients through product features and workflows
- Work closely with teammates to ensure consistent support experiences
- Share product feedback or recurring issues with leads or operations team
- Build and maintain strong working relationships with enterprise clients
- Understand client goals and proactively identify ways to support their success
- Collaborate with Client Success and Business Development teams to ensure unified support
Skills
- Comfortable working PST hours (9-5 pm)
- Provide high-quality, thorough, and efficient support to enterprise clients
- Resolve product issues and guide clients through features and workflows
- Act as a liaison between clients and internal teams
- Collect client feedback and facilitate training
- Respond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful manner
- Troubleshoot technical issues, report and escalate bugs
- Follow up with clients to confirm issue resolution and satisfaction
- Recommend best practices and guide clients through product features and workflows
- Work closely with teammates to ensure consistent support experiences
- Share product feedback or recurring issues with leads or operations team
- Build and maintain strong working relationships with enterprise clients
- Understand client goals and proactively identify ways to support their success
- Collaborate with Client Success and Business Development teams to ensure unified support
- Experience supporting VIP clients in a fast-paced support environment
- Strong written and verbal communication skills
- Tech-savvy and comfortable learning new software quickly
- Patient, empathetic, and able to stay calm under pressure
- Experience with cloud software, help desk tools, and CRMs (e.g., Zendesk, JIRA)
- Ability to work independently, manage competing priorities, and multitask effectively
- Experience worked in a casting office or agency
- BA/BS degree
Company Overview