eCustomer Care Specialist
Foot Locker is focused on providing an exceptional customer experience, and they are seeking multiple full-time eCustomer Care Specialists. In this role, you will interact with customers through email and live chat, ensuring their inquiries and concerns are addressed with compassion and problem-solving skills.
Responsibilities
- Providing superior customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc
- Documenting and handling all in-store customer service issues, including responding to legal concerns
- Efficiently entering customer information and call notes into the order management system
- Accurately completing appropriate follow-up actions for order and service resolution
- Speaking with customers directly over the phone to resolve issues or concerns as needed
Skills
- Demonstrated computer navigation and multi-tasking skills
- Ability to type 30 WPM minimum
- Positive attitude and professionalism while speaking with customers
- Grammar and writing proficiency
Benefits
- 30-50% employee discount
- Paid time off: 8 personal days & 10+ vacation days per year, plus holidays
- Casual dress code - Wear your sneakers to work!
- Medical / dental / vision coverage
- 401(k) with Roth option and company match
- Opportunities for advancement
- Learning and development opportunities
- Stock purchase plan
- Education reimbursement program
- Life insurance
- Employee Resource Groups
- Employee referral bonus program
- Recognition and appreciation initiatives
Company Overview