Junior Service Desk Analyst
Redwood Logistics is a leader in supply chain technology and logistics execution across North America. The Junior Service Desk Analyst will deliver IT services and support to the organization, manage endpoints and software, assist with Incident Management, and provide first-level support for business applications.
Responsibilities
- Collaborate with management and internal teams to deliver best-in-class service throughout the organization
- Make End User Support more effective and efficient
- Inform management of technology trends, best practices, pitfalls, etc
- Identify opportunities to streamline and automate procedures
- Document processes, procedures, system designs, and user how-to knowledge base articles
- Conduct regular audits of hardware and software assets, as well as user accounts and licenses
- Acquire new computers, manage the existing laptop and desktop fleets, and work with vendors to repair and return to service any faulty devices
- Manage physical phones and softphones, including telephony system management tasks
- Process standard onboarding, offboarding, and access change requests of Redwood staff
- Provide First-level support of existing business applications
- Manages hardware and software assets as well as assent management processes
- Maintains and improves the software deployment process and assists in new computer deployment images
- Ensure PCs are patched and functioning at a high level
- Adherence to all documentation and administrative responsibilities
- Identifies opportunities to improve security throughout the organization
- Informs management of trending threat potentials and zero-day vulnerabilities and provides recommended action plans
- Functions as a subject matter expert on laptops and desktops computing technologies
- Keeps management informed and make recommendations that promote the overall effectiveness of the IT services offered to the business
Skills
- Bachelor's degree in IT or equivalent mix of related coursework and experience
- Strong customer service and communication skills
- Ability to document issues and troubleshooting steps clearly
- Demonstrated understanding of basic and fundamental troubleshooting logic
- Ability to work within a team environment
- Experience using ticketing system
- Experienced with hardware and software troubleshooting
- Experience with Windows Management Instrumentation (WMI)
- Working knowledge of Group Policy
- Experience managing mailboxes with O365 environments
- Experience deploying software with tools such as InTune and Group Policy
- Experience creating GPO's a plus
Benefits
- Access to experts and resources for your Learning & Development journey
- Opportunity for internal mobility
- Employee referral bonus program
- Employee Resource Groups (ERGs)
- Annual fundraising and volunteer events to give back to communities
- Paid time off, floating holidays, time off to volunteer and rollover
- Paid parental leave
- Medical, dental, vision and 401k plans (with match)
- Flexible spending account, mass transit and dependent care plans available
- Health savings account, with a annual company contribution for plan participants
- Short-term and long-term disability; life insurance policies subsidized by company
- Additional benefits including pet insurance, accident care, access to legal advice and more
Company Overview
Company H1B Sponsorship