Client Success Associate
Gartner is recognized worldwide as a great place to work, and they are seeking a Client Success Associate to join their team. In this role, you will partner with clients to ensure they receive maximum value from their Gartner subscription, while also collaborating with internal stakeholders to drive service delivery and business results.
Responsibilities
- Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
- Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community
- Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership
- Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles
- Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth
Skills
- Proven track record of success fueled by a passion for delighting clients
- Strong communication skills
- Strong collaboration skills
- Strong prioritization skills
- Strong critical thinking skills
- Strong influencing skills
- Bachelors degree is preferred
- 6+ months relevant professional and/or internship experience
Benefits
- Generous paid time off policy
- Charity match program
- Medical, Dental & Vision Plans
- Parental Leave
- Employee Assistance Program (EAP)
- 401K matching
- The opportunity to purchase company stock at a discount
Company Overview
Company H1B Sponsorship