[Remote] Customer Intake Specialist
Note: The job is a remote job and is open to candidates in USA. Medical Guardian is a rapidly growing medical alarm company seeking a responsible and organized multi-tasker for the Customer Intake Department. The role involves inputting new orders, verifying information, and communicating with customers and care managers while ensuring compliance with HIPAA guidelines.
Responsibilities
- Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc
- Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database
- Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders
- Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order
- Making necessary changes to existing customer records, and cancelling service when needed
- Answering phone calls and emails daily
Skills
- Ability to work as part of a team, across varying departments
- Compliance with HIPAA guidelines required
- Proficiency in the Microsoft Office suite of applications required
- Ability to type at least 40 WPM
- Must complete daily tasks assigned
- Must be detail oriented
- Ability to adapt to changes
- Intelligent individual with excellent oral and written communication skills
- Critical thinker - ability to decipher when things are missing or incorrect
- Accurate and organized - heavy data entry of important information
- Friendly phone demeanor - will be in direct contact with both customers and referring sources
- Team player - will work on the Intake team as well as with other departments daily
- Punctual and reliable with a professional appearance and demeanor
- Minimum associate degree in healthcare related field
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Retirement Plan (401k)
Company Overview