[Remote] Event Support Specialist (Contract)
Note: The job is a remote job and is open to candidates in USA. Opus Agency is a global event agency focused on shaping the future of events in an AI-infused world. The Event Support Specialist will execute event registration support for large-scale corporate events, responding to attendee inquiries and managing registration processes.
Responsibilities
- Assist attendees with registration processes, including ticket purchasing, transfers, and hotel bookings
- Respond to attendee inquiries via email and phone with professionalism and clarity
- Maintain thorough knowledge of event registration processes
- Serve as a liaison between attendees and event management, specifically regarding platform issues
- Support event managers in training new team members
- Complete tasks as assigned by event project managers
- Ensure all proprietary information remains confidential
- Travel onsite to provide attendee support as needed (required Nov. 28–Dec. 5)
- Assist in tracking accessibility requests, meal preferences, and other attendee needs
Skills
- Previous experience in events, group meetings, and/or hospitality
- Excellent written communication skills
- Strong customer service and problem-solving abilities
- Ability to quickly learn and navigate event technology platforms
- Attention to detail and organization
- Professional presence
- Ability to manage multiple tasks efficiently
- Ability to work independently and resourcefully
- Ability to maintain high levels of confidentiality
- Proficiency in Microsoft Office, event registration platforms, and reporting tools is strongly preferred
Benefits
- Temporary position with potential for contract extension or conversion
- A collaborative, inclusive and enthusiastic team
- Flexibility in work schedules
Company Overview