Fraud Rules Analyst

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.

And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.

This is a remote position.

What we’re looking for

SHAZAM is looking for a Fraud Rules Analyst to join our team. In this position, you’ll play a critical role in preventing fraudulent activities by developing, implementing, and maintaining fraud detection rules and strategies. This position involves analyzing transaction data and patterns to identify potential fraud risks and collaborating with cross-functional teams to enhance fraud prevention measures. The analyst will continuously monitor fraud trends and adjust rules to improve detection accuracy while minimizing false positives.

What you'll do

• Collaborate with fraud investigation teams and other stakeholders to support the overall fraud strategy, specifically in the areas of data analysis and interpretation, authorization risk analysis, consumer identity management, and authorization decisioning.
• Develop, test, and implement fraud detection rules and scenarios based on data analysis and emerging fraud trends.
• Monitor transaction data and alerts to identify suspicious activities and recommend appropriate actions.
• Handle complex inquiries through support channels to fraud and transaction risk related items.
• Analyze the effectiveness of existing fraud rules and make data-driven adjustments to improve detection rates.
• Support the organization’s fraud management program, including reporting and analysis of available fraud prevention, detection, and response tools.
• Directly support financial institutions with questions on fraud management programs, tools, and cases of fraud.
• Serve as a subject matter expert for the fraud management tools for the organization.

What you need

• Experience in rules authoring, development, and evaluation processes in decision management fraud detection platforms.
• Experience with SQL or Blaze rule authoring languages a plus.
• Strong technical and analytical background, and attention to detail.
• Excellent communication skills and relationship building to effectively work with all levels within the organization and outside resources.
• Demonstrated organizational skills.

What’s in it for you

• A mission-driven company with a strong sense of purpose
• A hybrid work environment that values flexibility and collaboration
• Opportunities for professional development and career growth
• A culture that values innovation, integrity, and community impact
• Excellent benefits:
  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Flexible spending and health savings accounts
  • Life insurance and short- and long-term disability provided at no cost
  • Time away from work – PTO, VTO, paid parental leave, and company holidays
  • Educational assistance

Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.

SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.