Experienced Customer Support Advocate - Ongoing (Remote) at arenaflex

Join our dynamic team at arenaflex, a leading tech company that puts the Church first, and discover a rewarding career opportunity as a Customer Support Advocate. In this role, you will be part of a friendly and dedicated team that is passionate about delivering world-class customer experiences. arenaflex is on a mission to see the local church have the financial stability and resources needed to build the Kingdom of God, and we are seeking a top-tier candidate to join our team.

About arenaflex

arenaflex is a tech company that has been serving over 37,000 churches worldwide, providing cost-effective technology tools to make the business of the church easier. Our team is dedicated to delivering exceptional customer experiences, and we are committed to helping our customers succeed. We are a fully distributed team, working remotely from the United States, Tunisia, and Tennessee (USA), and we are excited to welcome a new team member to our dynamic and growing organization.

Customer Support Advocate Role

As a Customer Support Advocate at arenaflex, your primary responsibility will be to provide an excellent experience to our customers by delivering answers to customer inquiries and helping troubleshoot various issues for a segment of our product suite. You will be the face of arenaflex, and your interactions with customers will be the key to building trust and loyalty. Your role will involve:

• Offering customer solutions through email, chat, and phone services
• Training and helping customers adapt to new software and updates that get pushed out frequently
• Tracking issues/bugs that customers are experiencing and communicating accordingly
• Helping brainstorm and create better and more efficient processes for the team
• Other duties and special projects as assigned

What We're Looking For

We are seeking a motivated and talented individual who is passionate about delivering exceptional customer experiences. A successful candidate will possess:

• Excellent communication skills, with the ability to attentively listen to others and adjust to fit their audience
• Action-oriented and able to step up to handle tough situations
• Interpersonal savvy, with the ability to relate openly and comfortably with diverse groups of people
• A nimble learner, with the ability to learn quickly when facing new situations
• Tech savvy, with the ability to readily learn and adopt new technologies

Technical Qualifications

To be successful in this role, you will need to possess:

• A passion for serving customers by providing best-in-class customer interactions through clear, thoughtful, and efficient responses
• Comfort with technology and software services
• Excellent written/verbal communication skills
• A positive and upbeat personality
• Empathy and patience with customers
• Ability to manage yourself in a fully remote environment
• Detail-oriented and organized
• A willingness to learn and adapt quickly to new updates/changes
• Highly competent/comfortable with technology and web-based software's
• Ability to write in explanatory and procedural styles for multiple audiences

Office Requirements

As a fully distributed team, we work remotely from the United States, Tunisia, and Tennessee (USA). Our office requirements include:

• 9:00a-5:30p Pacific Standard Time, with 1-2 weekend shifts a month
• A stable work environment with designated workspace and access to high-speed internet
• We will provide all necessary equipment
• US-based and legally able to work full-time in the US. Sponsorships are not available at this time

We're Currently Hiring in the Following States

AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA

Hourly Pay Range

$20-$25/hour

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job

Why Join arenaflex?

* Competitive salary and benefits package

• Opportunity to work with a dynamic and growing organization
• Collaborative and supportive team environment
• Flexible work arrangements, including remote work options
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance

arenaflex is an Equal Opportunity Employer

arenaflex is committed to diversity, equity, and inclusion. We are an equal opportunity employer and welcome applications from diverse candidates. We are proud to be an inclusive and supportive workplace, where everyone has the opportunity to thrive and reach their full potential.

Apply Now

If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to our team. Apply for this job