Experienced Customer Service Representative – Limited Service (Remote in NJ)

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative – Limited Service, you'll play a vital role in helping us achieve this goal. If you're a motivated and customer-focused individual with a strong work ethic, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions that empower individuals and families to achieve their goals. Our team is dedicated to making a positive impact in the lives of our customers, and we're committed to creating a work environment that's inclusive, supportive, and rewarding. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team.

Job Summary

We're seeking an experienced Customer Service Representative to join our team on a limited-service (temporary) full-time basis. As a CSR, you'll be responsible for answering inquiries from Marketplace individual consumers, assisting with health care coverage applications, and providing exceptional customer service. If you're a strong communicator with excellent problem-solving skills, we encourage you to apply.

Key Responsibilities

* Answer incoming calls from consumers, including general information and health care coverage applications

• Respond effectively to all forms of inbound and outbound contacts
• Track and document all inquiries using applicable systems
• Transfer/refer consumers to appropriate entities according to established guidelines
• Facilitate the fulfillment of caller requests for materials via mail, email, or download
• Facilitate translation services for non-English speaking callers according to procedures
• Escalate calls or issues to the appropriate designated staff for resolution as needed
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems

Minimum Requirements

* High school diploma or GED required

• 6+ months of relevant professional experience required, or equivalent combination of education and experience
• Strong data entry and telephone skills
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced work environment
• Ability to successfully execute many complex tasks simultaneously
• Ability to work as a team member, as well as independently
• Previous experience with computers, phone systems, and headsets preferred
• Previous experience in customer service and call center preferred

Technical Requirements

* Personal PC with operating system of Windows 10 or higher

• Home internet speed 25+ Mbps download speed; 15+ Mbps upload and hardwired
• PC Processor: Intel i5, AMD Ryzen 5, or better
• PC Memory: 3.1 8+ GB RAM
• PC Hard Drive Storage: 4.1 256 GB SSD
• USB Headset with wired microphone
• Webcam
• Smartphone: Android or Apple smartphone with working camera and capability of installing applications necessary for daily system login

Benefits and Perks

* Competitive hourly base pay rate of $18.00

• Benefits including Medical, Dental, Vision, and 401k
• Paid Time Off (PTO) and Holidays
• Employee Recognition, Discount, and Wellness Programs
• Diversity, Equity, and Inclusion Initiatives
• Professional Development Opportunities

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a work environment that's inclusive, supportive, and rewarding. We're committed to making a positive impact in the lives of our customers, and we're passionate about delivering exceptional customer experiences.

Compensation and Benefits

arenaflex offers a competitive hourly base pay rate of $18.00, as well as a comprehensive benefits package that includes Medical, Dental, Vision, and 401k. We're committed to providing our employees with the tools and resources they need to succeed, and we're passionate about creating a work environment that's rewarding and fulfilling.

How to Apply

If you're a motivated and customer-focused individual with a strong work ethic, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications.

Equal Employment Opportunity

arenaflex is an Affirmative Action/Equal Opportunity Employer. We're committed to creating a work environment that's inclusive, supportive, and rewarding. We welcome applications from diverse candidates, including those with disabilities, veterans, and members of the LGBTQ+ community.

Pay Transparency

arenaflex compensation is based on various factors, including job location, education, training, experience, and external market and internal value analysis. We're committed to providing our employees with a total compensation package that's competitive and rewarding.

Hourly Base Pay Minimum and Maximum

The hourly base pay minimum for this position is $18.00, and the maximum is $18.00. We're committed to providing our employees with a competitive hourly base pay rate that reflects their skills, experience, and qualifications.

We Want to Hear From You!

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together! Apply for this job