Immediate Hiring: Learning Experience Designer, WW Customer Trust - arenaflex

Unlock Your Potential as a Learning Experience Designer at arenaflex

Are you a passionate learning professional looking to make a meaningful impact in the world of customer trust and training? Do you have a knack for creating engaging learning experiences that drive business results? Look no further than this exciting opportunity to join arenaflex as a Learning Experience Designer, WW Customer Trust Training, Risk LXD Team.

About arenaflex

arenaflex is a leading organization that is revolutionizing the way we approach customer trust and training. Our team of experts is dedicated to creating innovative learning experiences that empower our associates and investigators to excel in their roles. As a Learning Experience Designer, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers.

Role Snapshot

*

Location:

Remote

Start Date:

Immediate openings available

Compensation:

A competitive salary

Company:

arenaflex

Position:

Learning Experience Designer, WW Customer Trust Training, Risk LXD Team

Job Description

As a Learning Experience Designer, you will be responsible for designing and developing learning programs that impact all new hires and tenured investigators within the Payment Risk Operations (PRO) vertical. This role involves multiple aspects, including:

• Designing digital, blended, and classroom-based training content
• Stakeholder management
• Setting and monitoring Instructional Design standards
• Coaching other LXDs on these aspects
• Owning the end-to-end curriculum lifecycle from analysis to evaluation
• Continuously raising the bar on instructional integrity of our learning experiences

Key Job Responsibilities

* As a developer of learning experiences: + Create engaging e-learning for on-the-job performance improvement, using authoring tools like Storyline, Rise, Camtasia, Captivate, or similar development tools + Manage and execute curriculum maintenance review and implementations cycles + Mentor or coach new LXDs and apprentices on design and processes + Consult with customers to define the problem to be solved and the best solution to that problem + Contribute to the improvement of processes and curriculum templates to minimize the development time for new training materials

• As a consultant on programs:

+ Employ project management skills and tools to manage multiple medium to large-scale projects from analysis through delivery concurrently + Embed data collection and feedback mechanisms throughout our learning solutions to generate data-driven, actionable insights into the Investigator Learning Experience + Lead efforts to drive continuous performance improvement from those insights + Conduct analysis to identify key tasks/skills to target in the curriculum and perform post-implementation evaluation on key performance and business metrics + Collaborate effectively with global stakeholder teams; Training Delivery, Learner Performance, Operations, Quality, and GPO, to identify knowledge gaps, and develop technical and non-technical training content

About the Team

We are the arenaflex Customer Trust Training Learning Experience Design (LXD) team. We are a team comprising LXDs, Project/Program Managers, and Managers. Our primary responsibility is to create great learning experiences for associates and investigators to support them during new hire, upskill, and other trainings (Ex. Store launches, SOP, changes, tool training) that provide them the resources they need to effectively do their job.

We Improve Learner Capabilities and Performance through:

* Continuous learning

• Inclusive curriculum design
• Localization
• Video-based learning
• Enhanced practice
• Proactive maintenance of our curricula
• Measuring the learner experience through customer feedback and curriculum evaluation

Basic Qualifications

* 5+ years of program or project management experience

• 5+ years of working cross-functionally with tech and non-tech teams experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

* 5+ years of driving end-to-end delivery, and communicating results to senior leadership experience

• 5+ years of driving process improvements experience
• 3+ years of managing stakeholders in cross-functional project experience
• 3+ years of change management experience

What We Offer

* A competitive salary

• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• A chance to make a meaningful impact in the world of customer trust and training

How to Apply

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Join arenaflex Today

Don't miss this opportunity to join a dynamic team of learning professionals who are passionate about creating meaningful learning experiences. Apply now and take the first step towards a rewarding career with arenaflex. Apply for this job