Immediate Hiring: Contact Center Chat Representative - Remote
Join arenaflex, a leading financial services company, as a Contact Center Chat Representative and be part of a dynamic team that is dedicated to providing exceptional customer service to our members. As a Remote Online Chat Representative, you will be the face of arenaflex, serving our members' needs through various channels, including chat, messaging, email, and phone. If you have excellent communication skills, a passion for sales, and a desire to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading financial services company that has been serving individuals and their families throughout the state of Louisiana since 1956. We have grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members nationwide. Our culture is grounded in faith, and we strive to live the golden rule of "love thy neighbor." We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets.
A Day in the Life of a Remote Online Chat Representative
As a Remote Online Chat Representative, you will be responsible for:
- Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text.
- Providing support to ensure online membership applications are completed and submitted within a timely manner.
- Effectively discussing member's needs on financial matters through multiple remote technology secured/unsecured access channels.
- Acting as a subject matter expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support.
- Maintaining a strong working knowledge of arenaflex's products and services.
Remote Online Chat Representative Skills and Qualifications
To be successful in this role, you will need:
- A High School Diploma or equivalent.
- 1 year of experience in a customer service position.
- Must meet the requirements for our Telecommuting Program.
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.
Work Environment and Culture
As a Remote Online Chat Representative, you will have the opportunity to work in a dynamic and fast-paced environment. You will be part of a team that is dedicated to providing exceptional customer service to our members. Our culture is grounded in faith, and we strive to live the golden rule of "love thy neighbor." We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees.
Benefits and Perks
arenaflex offers a comprehensive benefits package, including:
- Medical, Dental, and Vision Insurance with generous employer premium contributions.
- Health Savings Account with employer contributions for eligible employees.
- Employer-Paid Group Life Insurance.
- Voluntary Dependent Life Insurance.
- Paid Vacation & Sick Leave.
- 15 Paid Holidays, including a Cultural Floating Holiday.
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
- Paid Time Off to volunteer with approved non-profits and charities.
- Tuition Reimbursement Program.
Why Join arenaflex?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to our team.
How to Apply
To apply for this exciting opportunity, please visit our website at [insert link]. We look forward to reviewing your application and welcoming you to our team.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities. Apply for this job