Experienced Full Stack Customer Service Specialist – Remote Operations Support

At arenaflex, we're on a mission to revolutionize the way home service businesses operate. As a leading provider of remote fractional customer service representatives, we're dedicated to delivering exceptional support to our clients and their employees. We're now seeking an experienced and motivated Customer Service Specialist to join our team and help us achieve our goals.

About arenaflex

arenaflex is a dynamic and growing organization that's passionate about making a difference in the lives of people in the trades. We believe in serving our clients with genuine care, helping them succeed in their businesses. Our team is dedicated to providing top-notch customer service, and we're committed to creating a supportive and inclusive work environment.

Who We're Looking For

We're seeking a career-driven individual who's motivated by professional development and thrives in a fast-paced environment. As a Customer Service Specialist, you'll be responsible for overseeing daily office operations, coordinating schedules, and providing exceptional customer service. If you're self-motivated, have excellent communication skills, and are eager to learn and grow, we'd love to hear from you!

Responsibilities

As a Customer Service Specialist at arenaflex, you'll be responsible for:

• Overseeing daily office operations, including answering phones, responding to emails, and managing service appointments
• Coordinating and scheduling technicians for service calls, installations, and repairs
• Dispatching technicians to job sites efficiently and managing schedules for last-minute changes or emergencies
• Serving as the point of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service
• Organizing documents, invoices, and client records
• Processing customer payments and following up on overdue accounts
• Assisting in the setup and implementation of ServiceTitan or similar dispatching software
• Contributing to additional tasks to support the company's growth

Minimum Qualifications

To be successful in this role, you'll need:

• Experience in scheduling or dispatching
• Experience in the plumbing, HVAC, or electrical services industry is a plus
• Proficiency in Google Suite and Slack
• Experience in a Cloud-based CRM (Jobber, HouseCall Pro, SingleOps, etc.) is a plus
• Excellent time management, multitasking, and problem-solving skills
• Strong attention to detail and communication skills
• Familiarity with industry terminology, processes, and materials is a plus
• Must pass a background check

Technical Requirements

To perform this role, you'll need:

• A desktop or laptop with webcam and speakers and a second monitor
• Operation System must be Windows or Mac based
• Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
• 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
• Supportable internet speeds and router easily accessible from your workspace

Position Details

* Remote, full-time position

• Monday - Friday, 8am - 5pm EST

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that offers opportunities for growth and development. As a Customer Service Specialist, you'll enjoy:

• A competitive salary
• Opportunities for professional development and growth
• A dynamic and supportive team environment
• Flexible work arrangements to suit your needs
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off

How to Apply

If you're a motivated and career-driven individual who's passionate about delivering exceptional customer service, we'd love to hear from you! Please submit your application today, and we'll be in touch to discuss your qualifications further. Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. We're excited to hear from you and explore how you can contribute to our team's success! Apply To This Job Apply for this job