Remote Sales Specialist Rental Reservations

Step into a high-energy role where every call is a chance to create an exceptional customer experience and drive real business impact. As a Consumer Reservations Specialist, you’ll be the voice of our brand—delivering best‑in‑class support while using your sales expertise to help customers find exactly what they need. You’ll leverage strong product knowledge, active listening, and persuasive communication to understand each customer’s situation and confidently recommend the right solutions. By building rapport, demonstrating professionalism, and navigating conversations with skill, you’ll consistently turn inquiries into successful reservations—all while ensuring customers feel valued and supported. This role is perfect for someone who thrives in a fast‑paced environment, enjoys connecting with people, and is motivated by achieving results. With a focus on first‑call resolution, you’ll combine empathy, problem‑solving, and negotiation techniques to close the sale and leave every customer with a positive impression. This position can be done remotely. Base salary plus uncapped commission. Must be flexible to work non‑traditional hours: holidays, nights, and weekends. Department hours: Monday‑Friday 7 AM–10 PM; Saturday and Sunday 7 AM–9 PM.

Key Responsibilities

• Manage a high volume of inbound sales calls and convert inquiries into confirmed business.
• Conduct follow‑up calls on qualified leads to generate additional revenue opportunities.
• Consistently meet or exceed performance targets, including booked and transactional revenue goals.
• Adhere to all accountability standards and expectations set by leadership.
• Deliver every call in alignment with established sales strategy and quality standards.
• Apply coaching and feedback from supervisors to continuously improve performance.
• Other projects and tasks as assigned.

Qualifications

• High school diploma or equivalent required; an associate or bachelor’s degree is preferred.
• At least 2 years of successful sales experience is highly preferred.
• Bilingual proficiency in both written and verbal communication is a strong plus.
• Demonstrates integrity and sound judgment to support ethical business decisions.
• Previous experience in a call center or telemarketing environment is preferred.
• Shows enthusiasm, a professional and engaging tone, and genuine empathy in every customer interaction.
• Can stay adaptable, positive, and composed when facing challenging situations.
• Skilled in following a sales strategy to address objections and maximize revenue opportunities.
• Strong basic math, logic, geography, and problem‑solving abilities, with the capacity to follow detailed instructions.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary; work the required schedule; work at the specific location required; complete Penske employment application; submit to a background investigation (including past employment, education, and criminal history) and drug screening are required.

Physical Requirements

• Reasonable accommodations may be made for individuals with disabilities to perform essential functions.
• Must read, communicate verbally and/or in written form, remember, analyze certain information, and understand instructions.
• May be required to stand, walk, sit, use hands to touch, handle and feel, reach with hands and arms, and occasionally lift up to 25 lbs (12 kg).
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Penske is an Equal Opportunity Employer. About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more. Job Category: Sales/Customer Service Job Family: Customer Experience Address: 100 Gundy Drive Primary Location: US‑PA‑Reading Employer: Penske Truck Leasing Co., L.P. Req ID: 2603414 Apply tot his job Apply To this Job