Experienced Customer Service Representative - Phone and Chat Support Specialist

Join arenaflex, a forward-thinking and supportive team, as a Customer Service Representative - Phone and Chat Support Specialist in Dallas, TX. This is an exciting opportunity to be part of a dynamic work environment and contribute to the growth of a cutting-edge leader in the digital mailbox industry.

About arenaflex

arenaflex is an established, innovative company that has been at the forefront of the digital mailbox industry for years. With a strong presence in Rockland County, N.Y., and a growing customer base, we are now looking for confident, upbeat, and personable Customer Service professionals to support our growth in our Dallas, Texas location. Our commitment to attracting the best talent is reflected in our competitive salary and comprehensive benefits package.

A Career in Customer Service

If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you! As a Customer Service Representative - Phone and Chat Support Specialist, you will have the chance to work in a fast-paced, dynamic environment, supporting customers via phone, chat, and email. Our team is dedicated to providing exceptional customer service, and we are looking for individuals who share our passion for delivering positive, conversational, and compassionate experiences.

Responsibilities

As a Customer Service Representative - Phone and Chat Support Specialist, your key responsibilities will include:

• Answering inbound calls from customers in a prompt and professional manner
• Identifying the type of assistance needed and providing solutions to resolve inquiries
• Delivering all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Managing customer expectations and actively engaging customers in online chat contexts
• Assisting customer tickets from the queue with general inquiries, product support, service recommendations, and basic sign-up issues in a diverse technology environment (via phone/email/chat)
• Providing mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
• Additional duties as assigned and deemed appropriate per level, including but not limited to handling escalations, team supervision, analytics, and reporting

Requirements

To be successful in this role, you will need:

• Active listening skills and the ability to think on your feet
• A strong work ethic and a results-oriented approach
• Excellent verbal and written communication skills
• Previous experience in a customer service-oriented role
• Proficiency in navigating in a CRM and/or multiple software applications

What We Offer

arenaflex is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information, or any other category protected by law. We offer a comprehensive benefits package, including:

• Competitive salary
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for career growth and professional development

Your Future Starts Here

Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now to join our dynamic team and start your career as a Customer Service Representative - Phone and Chat Support Specialist.

How to Apply

To apply for this role, please click on the link below: Apply To This Job

Two-Week Paid Training

We offer a comprehensive two-week paid training program, starting on Day 1, to ensure that you have the skills and knowledge needed to excel in this role.

In-Office Role

Please note that this is an in-office role, and remote work is not available.

Join Our Team

arenaflex is a supportive and forward-thinking team that is passionate about delivering exceptional customer service. We are looking for individuals who share our values and are committed to making a difference in the lives of our customers. Join us today and start your career as a Customer Service Representative - Phone and Chat Support Specialist. Apply for this job