Experienced Customer Service Representative – Collections at arenaflex

Are you a people person with a passion for helping others? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Representative – Collections to join our team. As a key member of our collections team, you will play a critical role in helping customers understand their financial obligations and preventing potential losses to the bank.

About Working at arenaflex

At arenaflex, we're more than just a company – we're a community. We're a team of dedicated professionals who are passionate about helping people find financial safety and success. Our culture is built on a foundation of trust, respect, and open communication. We believe in investing in our employees and providing them with the tools and resources they need to succeed.

About This Job

As a Customer Service Representative – Collections, you will be responsible for collecting on low-risk accounts to minimize arenaflex's 30+ delinquency rate. You will work with customers to understand their financial situation, reason for delinquency, and provide guidance to limit loss to the bank. You will also negotiate repayment options, handle incoming and outgoing calls, and provide proper documentation and account maintenance.

Essential Functions:

* Collect on low-risk accounts to minimize arenaflex's 30+ delinquency rate

• Assist customers in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
• Negotiate repayment options by asking questions and offering applicable solutions
• Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
• Provide proper documentation and account maintenance while maintaining an acceptable level of quality assurance and productivity
• Perform other duties as assigned

Work Schedule:

* Monday - Thursday 8:00am- 7:00pm; Friday 8:00am - 5:00pm, Saturday 8:00am- 12:00pm

• Weekly flexible prime-time hours required (3:00pm-7:00pm Monday - Thursday, Friday afternoon 1:00pm-5:00pm, or Saturday 8:00am-12:00pm)

Knowledge, Skills & Abilities Required:

* General understanding of collection management software, such as TSYS, SHAW, DM9, etc.

• Familiarity with inbound/outbound/blended dialing environment
• Excellent customer service skills
• Ability to maintain a high degree of confidentiality
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Basic level proficiency with Microsoft Word, Excel and Outlook

Education & Experience:

* High School Diploma or equivalent combination of education and experience required

• 1+ year customer service experience required
• Collections experience preferred
• Level of role is determined by knowledge, experience, skills, abilities, and education

Compensation & Benefits:

* A competitive salary of $15.50 to $20.00 per hour

• Eligibility for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals
• Employer-sponsored health, dental, and vision insurance
• 401(k) plan
• Life insurance
• Paid vacation and paid personal time
• Career development and education assistance
• Voluntary supplemental benefits

Location:

* Remote work option available

• Primary location: 811 Main St, Kansas City, Missouri 64105

Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a successful career at arenaflex! Apply To This Job Apply for this job