Experienced Customer Experience Representative - Mom & Baby: Thrive in a Dynamic Remote Role at arenaflex

At arenaflex, we're revolutionizing the home health products and equipment industry by prioritizing our customers, community, and coworkers. As a Customer Experience Representative on our Mom & Baby team, you'll play a vital role in delivering exceptional service to new and expectant mothers, medical offices, and insurance providers. If you're a compassionate customer service professional with a passion for making a difference, we want to hear from you!

About arenaflex

arenaflex is a rapidly growing company that's taking the industry by storm. With a strong focus on customer satisfaction, community involvement, and employee well-being, we're creating a better way of doing business. Our Mom & Baby division provides breast pumps, maternity compression, and lactation support services to expecting mothers, medical offices, and insurance providers. We're proud to be a Family Forward Certified company, a 5000 Best Place to Work award winner, and a recipient of the HME Excellence Award and Sky High Growth Award.

The Opportunity

As a Customer Experience Representative on our Mom & Baby team, you'll be part of a dynamic and supportive team of 40 customer service representatives, 7 inside sales managers, and a dedicated support staff. Your primary responsibilities will include:

• Working with customers who have requested mom and baby items through insurance
• Overseeing orders nationwide for mom and baby items through insurance
• Interfacing with existing customers to determine which products meet their needs
• Presenting arenaflex's services and handling inbound calls/emails from patients and converting them to potential sales
• Contacting patients through outbound phone calls and emails
• Investigating and troubleshooting customer service issues
• Communicating with customers to provide equipment/sizing troubleshooting
• Prompt follow-up for services promised/rendered
• Entering new customer demographics and updating changes to existing accounts
• Documentation processing, including verification of insurance
• Order entry and data maintenance
• Other duties as assigned

Skills for Success

To thrive in this role, you'll need:

• Excellent customer service skills
• Ability to handle high call volume
• Ability to work individually and as part of a dynamic team
• Self-motivation, high energy, and an engaging level of enthusiasm
• Exceptional verbal, written, listening, and presentation communication skills
• Self-discipline with excellent critical thinking and organizational skills
• Ability to multi-task and research
• Willingness to work in a high-stress environment
• Proven work history illustrating stability, reliability, and strong work ethics
• Sensitivity to patient care issues
• Ability to maintain HIPAA confidentiality

Required Qualifications

* High school diploma or equivalent; some college preferred

• Microsoft Office computer skills
• 1+ years of customer service experience required

What arenaflex Offers

As a valued member of our team, you'll enjoy:

• Competitive pay: $18 an hour!
• Comprehensive health plans with FSA or HSA options
• Dental and vision insurance
• Optional life insurance
• 401K with company match
• 12 weeks of parental leave for birthing parents and 4 weeks of leave for non-birthing parents
• Additional parental benefits, including fertility stipends, free diapers, and breast pumps
• Paid holidays
• PTO accrual from day one
• Employee assistance programs
• And much more!

Join Our Team!

If you're a motivated and compassionate customer service professional looking for a dynamic remote role with unlimited growth potential, we want to hear from you! Apply today to become a part of our arenaflex family and start making a difference in the lives of our customers. Apply To This Job Apply for this job