Experienced Full Stack Product Manager – Customer Service Innovation at arenaflex
Are you a seasoned product manager with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic and innovative environment where you can make a real impact? Look no further than arenaflex, a leading global entertainment company that's revolutionizing the way people watch, interact, and engage with their favorite shows, movies, and games.
About arenaflex
arenaflex is a household name, with over 200 million subscribers worldwide who trust us to deliver their favorite content whenever, wherever they want. But behind the scenes, we're a team of innovators, designers, engineers, and customer advocates working tirelessly to ensure that every interaction with our platform is seamless, intuitive, and enjoyable. As a product manager on our Customer Service Innovation team, you'll play a critical role in shaping the future of our contact center platform, driving business growth, and empowering our customer support teams to deliver world-class experiences.
Job Summary
We're seeking an experienced full stack product manager to lead and oversee the development of our contact center platform, driving innovation, growth, and customer satisfaction. As a key member of our Customer Service Innovation team, you'll collaborate with cross-functional teams, including design, engineering, and data science, to deliver a top-tier platform experience that enables our customer support teams to excel. If you're a strategic thinker, a creative problem-solver, and a passionate advocate for customer-centric design, we want to hear from you.
Key Responsibilities
* Provide product management leadership to our contact center platform, including new feature development, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external solution providers.
- Assist in defining strategy, capturing requirements, explaining prioritization, identifying risks and obstacles, delivering, and creating a roadmap.
- Partner with every CS functional team to better understand their vision and challenges and deliver the best solutions together.
- Oversee integrations and adoption of product features through close collaboration with our engineering and data science teams as well as external solution providers or consulting firms.
- Identify differences in support expectations in various regions around the world, and designer experience in like manner.
- Grow product management responsibility to other tools as business needs present.
- Represent the unique arenaflex culture.
What We're Looking For
* 3+ years of experience in product management for consumer or inward-facing products.
- Ability to make tough decisions informed by both data and judgment.
- Deep focus on delivering an exceptional customer and support experience.
- Proven track record of executing projects that quantifiably improved customer and support experiences.
- Hierarchical leadership and influence without authority
- Outstanding written and verbal communication skills: great presentations and introductions, ability to build trust and create collaborative organizations cross-functionally is critical
- Ability to motivate, inspire, and lead designers and architects.
- Related experience working with CCaaS, CPaaS, UCaaS, and CRM products whether external or in-house build.
- Related experience focusing on Customer care
- Experience working on global products is also beneficial
Why Join arenaflex?
* Competitive salary and benefits package
- Opportunity to work on cutting-edge projects that shape the future of entertainment
- Collaborative and dynamic work environment with a passionate team of innovators
- Professional growth and development opportunities
- Flexible work arrangements, including remote work options
- Access to exclusive arenaflex events and experiences
How to Apply
Ready to join our team and make a real impact? Click the "Apply Now" button below to submit your application. We can't wait to hear from you!
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