Experienced Customer Support Representative – Parking App Support – 10 hr Shifts / Stay Put Bonus – arenaflex – Iowa
At arenaflex, we're on a mission to revolutionize the way people experience parking reservations nationwide. As a leading provider of innovative parking solutions, we're seeking highly motivated and customer-centric individuals to join our team as Customer Support Representatives. If you're passionate about delivering exceptional customer experiences, working in a fast-paced environment, and taking pride in your work, we want to hear from you!
About arenaflex
arenaflex is a dynamic and rapidly growing company that's changing the face of parking reservations. Our cutting-edge technology and dedicated team of professionals are committed to providing top-notch customer support to our clients. As a Customer Support Representative, you'll be the first point of contact for our customers, answering their questions, resolving their issues, and ensuring they have a seamless experience with our parking app.
Job Summary
We're looking for experienced customer service professionals to join our team as Customer Support Representatives. In this role, you'll be responsible for providing exceptional customer support via multiple communication channels, including phone, email, and chat. You'll work closely with our customers to resolve their issues, provide training, and ensure they have a positive experience with our parking app.
Responsibilities
As a Customer Support Representative, your key responsibilities will include:
- Answering customer calls, emails, and chats in a timely and professional manner
- Resolving customer issues and concerns in a courteous and efficient manner
- Providing customer training and support to ensure they have a seamless experience with our parking app
- Identifying and escalating complex issues to senior support team members
- Maintaining accurate records of customer interactions and issues
- Collaborating with cross-functional teams to resolve customer issues and improve overall customer experience
- Staying up-to-date with product knowledge and features to provide accurate information to customers
- Adhering to arenaflex's quality standards and customer service policies
- Participating in ongoing training and development to improve customer support skills and knowledge
Qualifications
To be successful as a Customer Support Representative, you'll need:
- 1 year of customer service or customer support experience
- 1 year of previous call center or office background experience required
- Technical savvy and ability to learn new systems and software quickly
- Previous remote work from home experience a plus
- Quick learner and able to work independently
- Type 35 words per minute accurately
- Strong phone and verbal communication skills along with active listening
- A background check applicable with state and federal laws is required
Equipment and Software Requirements
As a Customer Support Representative, you'll need to have:
- A reliable computer with a processor: Intel Core i5 5200 Series or greater
- 8GB of RAM on Windows 8.1 / 10 64 bits
- A screen resolution of 1280x768 or higher, dual monitors required
- A USB headset
- Up-to-date antivirus software installed on the platform and a recent scan completed
- Firewall enabled
Work Environment and Schedule
As a remote Customer Support Representative, you'll have the flexibility to work from home in the state of Iowa. You'll be required to have a dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection. arenaflex will provide equipment for full-time employees, while part-time employees will need to provide their own equipment and workspace.
Pay and Benefits
As a Customer Support Representative, you'll enjoy:
- Starting pay: $13-$14 pending shift/hours, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
- Stay put bonus of $150 after 30 days and $150 after 60 days as long as in good standing
- Shifts between 6:00am-11:00pm (CST); Work Days: M-F & Every Other Wkd or Every Saturday
- 8 or 10 hr shifts/rotating days on/off
- Some set schedule 10 hour shift options available from 12:30pm-11p either Wed/Thur/Fri/Sat or Sun/Mon/Tues/Wed
- Paid Training - typically 2 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
- Status: Full Time; 40 hours, Benefit eligible 1st of month after 60 days
- Part Time: 20-30 hours (min of 20 hrs, must participate in BYOD option)
Career Growth Opportunities and Learning Benefits
As a Customer Support Representative at arenaflex, you'll have opportunities to:
- Develop your customer service skills and knowledge through ongoing training and development programs
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
- Participate in performance-based bonuses and recognition programs
- Take on additional responsibilities and leadership roles as you grow in your career
- Enjoy a dynamic and supportive work environment that encourages growth and development
Work-Life Balance
arenaflex is committed to providing a healthy work-life balance for our employees. As a remote Customer Support Representative, you'll have the flexibility to work from home and manage your schedule to meet your needs.
How to Apply
If you're passionate about delivering exceptional customer experiences and working in a fast-paced environment, we want to hear from you! Apply now to join our team as a Customer Support Representative and take the first step towards a rewarding career at arenaflex.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job