Experienced Phone & Data Entry Specialist – arenaflex – Texas
Join arenaflex, a leading provider of innovative solutions in the healthcare industry, as a Phone & Data Entry Specialist. We are seeking highly motivated and detail-oriented individuals to play a critical role in connecting nurses with healthcare facilities needing to fill shifts. As a Phone & Data Entry Specialist, you will be part of a dynamic team that helps essential healthcare workers navigate the complexities of the healthcare system.
About arenaflex
arenaflex is a cutting-edge company that is revolutionizing the way healthcare facilities connect with nurses. Our mission is to provide innovative solutions that make it easier for healthcare professionals to find the resources they need to deliver exceptional patient care. With a strong commitment to excellence and a passion for making a difference, arenaflex is the perfect place to launch or advance your career.
Job Summary
As a Phone & Data Entry Specialist, you will be responsible for verifying nurses' credentials, following up with them via written messages, and handling follow-up phone calls with those checking on the status of picking up shifts. You will work closely with our team to ensure that nurses are connected with the right healthcare facilities, and that our clients receive the highest level of service.
Responsibilities
* Verify nurses' credentials online after they have selected the healthcare facility they would like to work with
- Follow up with nurses via written messages to confirm their credentials are valid for that facility
- Handle follow-up phone calls with those checking on the status of picking up shifts
- Manage large amounts of inbound or outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Perform Data Entry and Customer Service skills
- Be able to navigate on-line efficiently
- Work requests/records received for those requesting to sign up for a shift
- Identify customers' needs, research to see if request has credentials needed
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Qualifications
* 1 year of customer service or customer support experience
- 1 year of previous call center or office background experience required
- Technical savvy
- Previous remote work from home experience a plus
- Quick learner and able to work independently
- Type 35 words per minute accurately
- Strong phone and verbal communication skills along with active listening
- A background check applicable with state and federal laws is required
Equipment and Software Requirements
* Processor: Intel Core i5 5200 Series or greater
- Memory: 8GB on Windows 8.1 / 10 64 bits
- Screen Resolution: 1280x768 or higher, dual monitors required
- USB headset
- No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
- Up-to-date antivirus software must be installed on the platform and a recent scan completed
- Firewall must be enabled
Work Environment and Company Culture
* Work-at-home opportunity for individuals living in the state of Texas
- Bring Your Own Device (BYOD) option available for Full or Part time
- Paid Training - 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
- Flexible scheduling with shifts between 7:00am-9:00pm (CST) and every other weekend
- One overnight shift 9p-8a (4x10s Wed-Sat)
- Collaborative and dynamic work environment with opportunities for growth and development
Compensation and Benefits
* Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
- Work hours - Shifts between 7:00am-9:00pm (CST) Work Days - Mon-Fri & Every Other Weekend (day off during the week on wkd rotation)
- One overnight shift 9p-8a (4x10s Wed-Sat)
- Paid Training - 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
- Status - Full Time ; 40 hours, Benefit eligible 1st of month after 60 days -
- Part Time - 20-30 hours (min of 20 hrs, must participate in BYOD option)
Why Join arenaflex?
* Opportunity to work with a cutting-edge company that is revolutionizing the healthcare industry
- Collaborative and dynamic work environment with opportunities for growth and development
- Flexible scheduling with shifts between 7:00am-9:00pm (CST) and every other weekend
- One overnight shift 9p-8a (4x10s Wed-Sat)
- Paid Training - 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
- Competitive compensation and benefits package
How to Apply
If you are a motivated and detail-oriented individual who is passionate about making a difference in the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job