Customer Service Representative - Patient Experience Ambassador

At arenaflex, we are committed to delivering exceptional patient experiences that exceed expectations. As a Customer Service Representative - Patient Experience Ambassador, you will play a pivotal role in setting the tone for our patients, families, and visitors. This is an exciting opportunity to join our team and make a meaningful impact on the lives of those we serve.

About arenaflex

arenaflex is a leading academic medical center that provides world-class patient care, powered by groundbreaking research and medical education at the Miller School of Medicine. As a university-based health system, we are proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care.

Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative - Patient Experience Ambassador to join our team. As a key member of our patient experience team, you will be responsible for creating a positive and welcoming environment for our patients, families, and visitors. Your exceptional customer service skills, empathy, and knowledge of our systems and processes will ensure that every interaction is a positive one.

Key Responsibilities

* Provide exceptional customer service to patients, families, and visitors, ensuring a positive and welcoming experience

• Create ID badges for all patients, families, and visitors upon entering the UHealth hospital lobbies
• Provide directions as needed, assist with parking validations, and assist with any needs of our patients, family, and visitors
• Maintain patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties
• Execute departmental policy regarding HIPAA requirements
• Make safety, customer service, care, and satisfaction the priority in every interaction
• Adhere to the CICARE and ACT framework by demonstrating professionalism, cooperation, alertness, helpfulness, and receptiveness with a kind and compassionate demeanor to all patients, visitors, and other staff members
• Act as a point of reference for patients, families, and visitors who need assistance or information and attend to their wishes and requirements
• Listen carefully to all patient, family, and visitor requests to provide a positive experience for them and to proactively identify any support they may require
• Escort patients or family members when appropriate
• Assist with wheelchair transportation or anything needed to help our differently-abled patients
• Verify appointments in EPIC to validate parking
• Work closely with Public Safety for any patients/visitors who are not permitted to visit the facility and are flagged in our system
• Maintain a clean work environment and professional appearance to comply with relevant health and safety procedures
• Cover weekend and/or evening shifts as required

Essential Qualifications

* High School diploma or equivalent

• Prior customer service experience is helpful
• Proficiency in English; multilingual skill is strongly preferred
• Ability to work in a fast-paced environment with a calm, professional, and empathic demeanor
• Ability to multitask and utilize time-management skills
• Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude
• Ensures a clean, pleasant, and safe working environment
• Maintains professional attire and demeanor to project confidence with patients, families, and visitors

Preferred Qualifications

* Experience working in a healthcare setting

• Knowledge of HIPAA regulations and patient confidentiality
• Ability to work independently and in a collaborative environment
• Ability to communicate effectively in both oral and written form
• Ability to recognize, analyze, and anticipate our patients', families', and visitors' needs

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to multitask and prioritize tasks
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities to help you advance your career and achieve your goals. Some of the benefits include:

• Opportunities for career advancement and professional growth
• Comprehensive training and development programs
• Mentorship and coaching from experienced professionals
• Opportunities for continuing education and professional certification
• A supportive and inclusive work environment

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that is committed to delivering exceptional patient experiences. Our team is passionate about making a difference in the lives of our patients, families, and visitors. We value diversity, inclusion, and teamwork, and are committed to creating a work environment that is supportive and inclusive.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and a comprehensive benefits package, including:

• Competitive salary
• Comprehensive health insurance
• Dental and vision insurance
• Retirement plan
• Paid time off and holidays
• Opportunities for professional development and continuing education
• A supportive and inclusive work environment

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and supportive of all employees.

Contact Us

If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information].

Apply Now

Don't miss this opportunity to join our team and make a meaningful impact on the lives of our patients, families, and visitors. Apply now to become a Customer Service Representative - Patient Experience Ambassador at arenaflex. Apply for this job