Experienced Full Stack Healthcare Customer Service Representative – Remote Healthcare Solutions

At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a key member of our remote healthcare team, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Join Our Team and Make a Real Impact

Are you passionate about helping others and delivering comprehensive solutions to healthcare-related calls? Do you enjoy being part of a team that makes a difference in people's lives? We're looking for individuals with a natural empathy and a determination to deliver exceptional customer service. While customer service experience is a plus, it's not a requirement. We're committed to providing growth opportunities within the healthcare team, and we're excited to welcome you to our dynamic and supportive environment.

About the Role

As a Remote Healthcare Customer Service Representative, you'll be responsible for managing a steady volume of incoming calls regarding benefits from members, providers, and employer groups. You'll explain and clarify plans' policies and procedures, actively attempt to resolve member or provider concerns, and adequately document the information on the billing system. You'll also investigate verbal complaints concerning billing, claims, or service rendered, escalate complaints of service failures to designated departments for investigation, and maintain current knowledge of Member Services policies and procedures.

Key Responsibilities:

* Manage a steady volume of incoming calls regarding benefits from members, providers, and employer groups

• Explain and clarify plans' policies and procedures
• Actively attempt to resolve member or provider concerns
• Adequately document the information on the billing system
• Investigate verbal complaints concerning billing, claims, or service rendered
• Escalate complaints of service failures to designated departments for investigation
• Maintain current knowledge of Member Services policies and procedures
• Perform other work-related duties as assigned

Requirements:

* Successfully complete customer service assessment & typing test

• High school diploma, GED, or college degree
• At least 1 year of Call Center experience preferred
• 1 year of face-to-face customer service experience
• Knowledge of and prior experience in the Dental, Medical, or Managed Care industry is preferred
• Must possess the following characteristics: self-motivation, resourcefulness, detail-oriented, sense of accountability, and must be a team player
• Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem-solving
• Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer
• Effective communication skills over the phone
• Ability to deal with problems involving several concrete variables in standardized situations
• Successful completion of background check is required for this position

Equipment and Workspace Requirements:

* We provide all equipment (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)

• You must have a home internet connection of 10 Download and 3 Upload Speed (you may do a quick check through)
• Must be able to hardwire your work computer directly to your home modem via ethernet
• Ensure the available connection meets the minimum bandwidth requirements to perform your job function
• Satellite internet and wireless internet are not acceptable
• Must have a distraction-free and secure work environment (Workspace must be clutter-free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)

Training and Development:

* Successfully complete a mandatory paid training program with 100% attendance

• Training is 5 weeks classroom and 2 weeks nesting
• Conduent has plenty of growth opportunities within the healthcare team

Compensation and Benefits:

* The pay rate is $16 per hour

• Medical, dental, and vision benefits are available on the 1st day of employment
• Paid time off is accrued after 180 days (about 6 months) of employment
• We provide a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Company Culture:

* We value the health and safety of our associates, their families, and our community

• We're committed to creating a culture where individuality is noticed and valued every day
• We're a dynamic and supportive environment that encourages growth and development

Application Process:

* The application process will take less than 20 minutes and includes everything required to be considered

• Apply to the role and provide your basic profile information (2 minutes)
• Answer prescreens questions to ensure you meet the minimum requirements for the role (3 minutes)
• Complete a typing test (2 minutes) You will need a keyboard
• Take a short assessment to determine your fit for the role and set everyone up for success (10 minutes)

Important:

* It is essential that you complete the application in a timely manner to be considered for the role

• If you do not have a computer, you may use your local library, shipping store, or search for "public computers near me"

Join Our Team Today!

At arenaflex, we're committed to creating exceptional outcomes for our clients and the millions of people who count on us. We're looking for individuals who share our passion for delivering comprehensive solutions to healthcare-related calls. If you're passionate about helping others and making a real impact, we encourage you to apply for this exciting opportunity. Apply for this job