Experienced On-Site Customer Service Representative – Bluefield, WV

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As an On-Site Customer Service Representative, you'll play a vital role in helping our clients address their customers' concerns, provide support, and resolve issues. If you're passionate about delivering top-notch customer service and have a knack for problem-solving, we want to hear from you!

About arenaflex

arenaflex is a global leader in customer service and experience, with a presence in 18 countries around the world. We're proud to offer a wide range of career opportunities, from customer service and training to management, recruiting, and more. Our commitment to promoting from within has led to over 70% of our leaders being promoted from within, demonstrating our dedication to employee growth and development.

Our Mission

At arenaflex, we're not just about providing customer service – we're about making a difference in people's lives. That's why we've established Making Lives Better with arenaflex (MLBA), our award-winning, in-house non-profit charity that empowers people through mission-focused work. Our employees are the heart of our organization, and we're committed to supporting their financial, emotional, mental, and physical well-being.

Job Summary

As an On-Site Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer service and support to our clients' customers. Your primary responsibilities will include:

• Assisting customers with issues and concerns they're experiencing during the use of the product and/or service
• Documenting call-related information for auditing and reporting purposes
• Maintaining and updating customer information as necessary
• Upselling current customers on new or enhanced services

Responsibilities

* Assist customers with issues and concerns they're experiencing during the use of the product and/or service

• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Stay up-to-date on product knowledge and services to provide accurate information to customers
• Meet or exceed performance metrics and quality standards
• Participate in ongoing training and development to improve skills and knowledge

Qualifications

* High school diploma or equivalent required

• Customer service experience preferred
• Strong computer navigational skills, including Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening and comprehension skills
• Professional and courteous demeanor
• Customer-oriented mindset

Work Environment

* Regular work performed in a climate-controlled, call-center environment

• Ongoing usage of phone and computer systems
• Collaborative and dynamic team environment

Physical Demands

* Constant sedentary work

Benefits

* Health, dental, and vision coverage/HSA

• Paid time off (PTO)
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program, including groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits

Next Steps

* Apply for the job through our online application portal

• Complete your online assessment
• Our team will review your application
• If selected to move forward, our team will follow up directly

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Apply Now!

Ready to join our team and make a difference in people's lives? Apply now for the On-Site Customer Service Representative position at arenaflex! Apply for this job