Experienced Customer Service Representative - Remote Opportunity at arenaflex

About arenaflex

arenaflex is a leading IT consulting firm that leverages cutting-edge technologies to drive success across a diverse range of industries. With a strong focus on innovation and customer satisfaction, arenaflex has established itself as a trusted partner for businesses seeking to stay ahead of the curve. Our team of experts is dedicated to delivering exceptional service and support to our clients, and we're now seeking a talented Customer Service Representative to join our remote team.

Job Summary

As a Customer Service Representative at arenaflex, you will play a vital role in supporting our Contact Center for Foodservice success. You will be responsible for providing top-notch service to our Selling Team, field partners, and Direct Customers, handling service and delivery inquiries, and resolving concerns for one of our key Food Service Clients. This is a fantastic opportunity to join a dynamic team and contribute to the growth and success of arenaflex.

Key Responsibilities

* Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management.

• Utilize computerized systems for tracking, information gathering, and/or troubleshooting.
• Answer basic questions and resolve basic problems.
• Document issues, identify, and take appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
• Actively re-direct incoming callers to self-service options
• Perform proactive outbound follow-up communications as necessary
• Process orders and other related voice and non-voice tasks as needed to meet client needs

Role Requirements

* A High School Diploma or equivalent is required

• At least 2 years of Customer Service experience
• Previous call center experience is preferred but not required
• Previous experience in foodservice or foodservice distribution is preferred but not required
• A self-starter that demonstrates customer service skills
• Ability to select and apply standard policies and procedures
• Ability to resolve routine problems and questions independently
• Ability to pay close attention to detail and use time effectively
• Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications
• Ability to work in a fast-paced team environment
• Must be willing to work a flexible schedule, with weekend/holiday availability

Requirements for Working From Home

* A private and secure space to do work uninterrupted by others in the home

• Must connect to the internet with a CAT 7 Ethernet cord or higher. Using a WiFi connection is not allowed
• All equipment needed for the job will be provided, but not the Ethernet cord

Compensation and Benefits

* The hourly rate for this position is $14.50 per hour

• This position is also eligible for arenaflex's discretionary annual incentive program, based on performance and subject to the terms of arenaflex's applicable plans
• Benefits: arenaflex offers the following benefits for this position, subject to applicable eligibility requirements:

+ Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan

Disclaimer

The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. arenaflex reserves the right to modify this information at any time, subject to applicable law.

Eligibility Requirements

arenaflex will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application by June 16th, 2025, to be considered for this role. Apply for this job