UI Staff Developer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Overview: Shape how modern enterprise applications are built and experienced by leading frontend strategy across a multi-product platform that powers employee performance and engagement. This role drives the evolution of UI architecture, enabling scalable, high-performing, and intuitive user experiences used by teams at scale. At Genesys, we are advancing how organizations connect with their employees and customers through AI-driven innovation and thoughtful design, and this role plays a critical part in that journey. You will influence how AI-assisted development and modern UI practices are embedded into the product lifecycle, partnering across Product and UX to deliver meaningful, user-centered outcomes. This is an opportunity to operate at platform level, guiding long-term technical direction while expanding your impact across teams and products.

Key Responsibilities:

• Own and evolve frontend architecture across multiple products to ensure scalability, consistency, and long-term maintainability

• Drive adoption of AI-assisted development practices to improve engineering efficiency and accelerate high-quality delivery

• Define and standardize reusable UI components, design systems, and shared patterns across the platform

• Partner with Product Managers and UX Designers to deliver intuitive, high-impact user experiences that improve usability and engagement

• Lead performance optimization initiatives to enhance responsiveness, reliability, and scalability of frontend applications

• Mentor and guide frontend engineers, raising technical standards and fostering a culture of engineering excellence

• Influence and shape long-term UI strategy across the platform, aligning technical direction with business goals

Required Qualifications:

• Extensive experience as a Senior or Staff Frontend Engineer, UI Engineer, or similar role

• Deep expertise in modern frontend frameworks such as React, Vue, or Angular, with strong proficiency in TypeScript

• Strong background in component-based architecture, state management, and frontend performance optimization

• Experience building complex, data-driven interfaces such as dashboards, analytics tools, or real-time systems

• Demonstrated ability to collaborate effectively with Product and UX partners in cross-functional environments

• Proven track record of technical leadership, ownership, and influencing engineering direction

Preferred Qualifications:

• Experience with AI-assisted coding tools such as Cursor, Claude, or similar platforms

• Familiarity with AI-driven UI patterns and emerging interaction models

• Experience building or scaling design systems or shared UI frameworks

• Background working in large-scale SaaS or platform-based environments

Benefits That Support You: We invest in your well-being, because when you’re at your best, so are the experiences you create.

• Comprehensive extended group health coverage

• Generous paid time off, including vacation and personal leave

• Retirement savings program with employer RRSP matching up to a prescribed maximum amount

• Family-friendly benefits, including parental leave top-up and adoption assistance

• Growth and development opportunities through access to learning resources and internal mobility programs

Exact details of these programs, including the conditions for eligibility, the amount of the benefit (including caps on benefits and customary pricing details), the length of the paid time off, etc. will be provided upon hire and is subject to Genesys policies.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Employee Referrals:

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.