Experienced Customer Journey and Engagement Analyst – Streaming Services Industry

At arenaflex, we are a leading entertainment company that brings together some of the most iconic stories and characters in television and film, creating a passionate and engaged fan community worldwide. Our diverse portfolio includes targeted streaming services, cable networks, and film distribution labels, making us the premier destination for entertainment enthusiasts. We are now seeking an exceptional Customer Journey and Engagement Analyst to join our consumer marketing and media team in New York, New York.

About arenaflex

arenaflex is a global leader in the entertainment industry, with a rich history of creating and distributing some of the most beloved films and television series. Our portfolio includes a range of brands, from targeted streaming services like AMC+, Acorn TV, Shudder, Sundance Now, ALLBLK, and HIDIVE, to cable networks such as AMC, BBC America, IFC, Sundance TV, and WE tv. We also have two film distribution labels, IFC Films and RLJE Films, and our in-house studio, AMC Studios, produces critically acclaimed and fan-favorite originals like The Walking Dead Universe and the Anne Rice Immortal Universe. Our international programming business, AMC Networks International, brings our content to audiences around the world.

Job Overview

We are seeking a highly energetic and analytical Customer Journey and Engagement Analyst to join our team. The primary focus of this position will be the development and optimization of customer journeys, customer engagement, and retention for our streaming services. The ideal candidate will have broad experience with digital marketing, customer experience, and data analysis. This position will be under the direction of the SVP, Product Strategy and Business Operations.

Key Responsibilities

* Identify key product strategies and features on partner platforms to inform our owned and operated product roadmap

• Provide insights and recommendations based on data analysis to drive customer-centric decision-making, including pricing, packaging, and promotional discounting
• Close strong analytical skills with the capacity to comprehend and apply complex data
• Work with cross-functional teams, including marketing, programming, research, partner management, operations, product, and customer service, to design and execute customer engagement initiatives
• Proactively pitch product solutions across the customer lifecycle that encourage sampling and acquisition

Essential Qualifications

* Experience in the streaming services industry is a plus

• Proficiency in CDPs and data analysis tools and software (e.g., Excel, SQL, Mixpanel, mParticle)
• Highly organized, detail-oriented
• Strong analytical skills with the capacity to comprehend and apply complex data

Preferred Qualifications

* Bachelor's degree in Marketing, Business, or related field

• Experience working with customer data platforms (CDPs) and data analysis tools
• Strong understanding of digital marketing and customer experience principles
• Excellent communication and collaboration skills

Skills and Competencies

* Strong analytical skills with the capacity to comprehend and apply complex data

• Excellent communication and collaboration skills
• Highly organized, detail-oriented
• Proficiency in CDPs and data analysis tools and software (e.g., Excel, SQL, Mixpanel, mParticle)
• Strong understanding of digital marketing and customer experience principles

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in the importance of career growth and development. As a Customer Journey and Engagement Analyst, you will have the opportunity to work with a talented team of professionals and contribute to the development of our streaming services. We offer a range of learning benefits, including:

• Comprehensive training programs to develop your skills and knowledge
• Opportunities for professional growth and advancement
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. We offer a range of benefits and perks, including:

• Flexible work arrangements, including the option to work from home one day per week
• Comprehensive benefits package, including medical, dental, vision, prescription drug coverage, and a 401(k) plan
• Wellness program and tuition reimbursement
• Paid time off and paid parental leave
• Adoption services

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $80,000 - $110,000 per year, depending on experience. We also offer a range of benefits and perks, including:

• Comprehensive benefits package, including medical, dental, vision, prescription drug coverage, and a 401(k) plan
• Flexible work arrangements, including the option to work from home one day per week
• Wellness program and tuition reimbursement
• Paid time off and paid parental leave
• Adoption services

Conclusion

If you are a highly energetic and analytical individual with a passion for digital marketing and customer experience, we encourage you to apply for this exciting opportunity. As a Customer Journey and Engagement Analyst at arenaflex, you will have the opportunity to work with a talented team of professionals and contribute to the development of our streaming services. Apply now to join our team and take your career to the next level.

How to Apply

To apply for this position, please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job