Experienced Bilingual Customer Service Representative – Remote Work Opportunity at arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our members' expectations. As a leading provider of innovative rewards programs, we're seeking highly motivated and bilingual customer service representatives to join our team. If you're a quick learner, a strong communicator, and a team player, we'd love to hear from you.
About arenaflex
arenaflex is a dynamic and forward-thinking organization that's dedicated to promoting healthy behaviors and rewarding our members for their efforts. Our rewards program encourages members to engage in healthy activities, such as doctor visits, lifestyle programs, and challenges. We're committed to providing our members with a seamless and personalized experience, and we're looking for talented individuals to help us achieve this goal.
Job Summary
As a Bilingual Customer Service Representative at arenaflex, you'll play a critical role in supporting our rewards program by assisting members with questions about redeeming rewards, such as gift cards and products. You'll be working from the comfort of your own home, using your exceptional communication skills and technical savvy to provide top-notch service to our members.
Responsibilities
* Manage large amounts of inbound calls in a timely manner, following a highly scripted workflow to complete accurate verification and assist callers with all requests
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
Qualifications
* Previous 1 year experience handling PHI/HIPAA covered entities preferred, but not required
- Previous 1 year customer service or customer support experience required
- Previous 1 year call center or office background experience required
- Bilingual/Fluent in English and Spanish
- Technical savvy able to toggle between multiple browsers & systems using dual monitors
- Previous remote work from home experience preferred
- Quick learner and able to work independently
- Type 35 words per minute accurately
- Strong phone and enthusiastic verbal communication skills along with active listening
- Must be 18 years of age
- A background check applicable with state and federal laws will be required
Equipment Provided
* Equipment will be shipped to you
- Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
- Childcare for anyone 4 years of age and younger is required
Pay & Benefits
* Starting pay - $17/hour, plus shift differential (extra $1/hr nights & wkds)
- Work hours - Shifts between 11:00am-9:30 pm (CST); Work Days - Mon-Fri
- Paid Training - typically 1 week from 8:00am-5:00pm (CST)
- Status - Full time-Benefit (40 hrs) eligible 1st of month after 60 days
Why Join arenaflex?
* Opportunity to work from home in a flexible and dynamic environment
- Competitive pay and benefits package
- Paid training and ongoing support
- Opportunity to grow and develop your skills in a fast-paced and innovative organization
- Collaborative and supportive team environment
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and bilingual customer service representative looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Note:
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity and promotes equality. Apply for this job