Experienced Customer Service Representative – Remote Opportunity with arenaflex
Are you a customer service enthusiast looking for a challenging and rewarding role where you can make a real impact? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further than arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. As a Customer Service Representative with arenaflex, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
About arenaflex
arenaflex is a dynamic and innovative company that's dedicated to creating exceptional outcomes for our clients and the millions of people who count on them. We're a company that values individuality and encourages our associates to think creatively and outside the box. Our culture is built on a foundation of trust, respect, and open communication, and we're committed to providing a positive and inclusive work environment that supports the growth and development of our associates.
The Role
As a Customer Service Representative with arenaflex, you'll be the initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests, status changes, complaints, and grievances. You'll also enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
Key Responsibilities
* Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests, status changes, complaints, and grievances
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- Achieve results through knowledge, empathy, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background and drug screening required
What We Offer
* $16.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options
Work Environment and Company Culture
As a Customer Service Representative with arenaflex, you'll be working in a fast-paced and dynamic environment where no two days are ever the same. You'll be part of a talented team of professionals who share your passion for delivering exceptional customer experiences. Our culture is built on a foundation of trust, respect, and open communication, and we're committed to providing a positive and inclusive work environment that supports the growth and development of our associates.
Compensation and Benefits
* $16.00 per hour pay rate (bi-weekly pay)
- Paid Training with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options
How to Apply
If you're a customer service enthusiast looking for a challenging and rewarding role where you can make a real impact, we encourage you to apply for this exciting opportunity with arenaflex. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodation Requests
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative method].
Vaccination Policy
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job