Experienced Virtual Design Chat Consultant – Las Vegas In Center at arenaflex

Are you a creative and customer-focused individual with a passion for design? Do you enjoy helping others bring their vision to life? If so, we invite you to join our dynamic team at arenaflex as a Virtual Design Chat Consultant in our Las Vegas In Center. As a key member of our Design Team, you will play a vital role in providing exceptional customer service and design expertise to our clients through live chat interactions.

About arenaflex

arenaflex is a leading provider of innovative home furnishings and design solutions. Our mission is to empower our customers to create their dream homes with style, comfort, and functionality. We are committed to delivering exceptional customer experiences through our expert design team, cutting-edge technology, and unparalleled product offerings.

Job Summary

As a Virtual Design Chat Consultant, you will be responsible for providing personalized design assistance to our clients through live chat interactions. You will work closely with our Design Team to help customers create their dream spaces, from selecting furniture and decor to finalizing their design purchases. Your expertise in design, customer service, and communication will be essential in delivering a seamless and engaging experience for our clients.

Key Responsibilities

* Troubleshoot, answer text chats, and respond within 5 seconds to live chat requests

• Multi-task by handling 2 to 5 chats at once, and seeking multiple pieces of information while maintaining fluid conversations
• Work closely with other departments to resolve issues, including but not limited to service calls for all brands
• Assist with developing written customer responses
• Promptly identify, research, and resolve visitor requests using the Internet, OMS, and CCUI
• Project a professional company image through text chat interaction
• Provide visitors with product or service information
• Promote arenaflex products and/or services in a positive way
• Categorize and assign chat sessions appropriately
• Perform other duties assigned

Essential Functions

* 3+ months design experience required

• High school diploma or GED
• Attention to detail with a superior customer service attitude
• Maintain confidentiality and professionalism at all times
• Strong professional written communication skills with the ability to multi-task and correctly interpret customer requests
• Strong written communication skills are required
• Enjoy working independently with excellent problem-solving and decision-making skills
• Good self-management and motivation
• Strong interpersonal skills
• Computer Savvy / Internet Research ability
• Must be experienced with instant messaging
• Ability to navigate websites and multiple systems while maintaining multiple written conversations
• Computer literate with the ability to type minimum 35 wpm
• Practice active listening skills
• MUST be confident to communicate in English (written and verbal)

Benefits

* 40% discount on most merchandise

• Fun contests / rewards and recognition programs
• Paid Training from the comfort of your home
• Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested
• Pay: $21.00/hr *In Center rate only! Compensation may differ due to individual state wage requirements*

Work Environment and Company Culture

* Work in a fast-paced, dynamic environment with a team of passionate and creative individuals

• Collaborate with cross-functional teams to deliver exceptional customer experiences
• Participate in ongoing training and development opportunities to enhance your skills and knowledge
• Enjoy a comprehensive benefits package, including paid time off, holidays, and sick leave
• Be part of a company that values diversity, equity, and inclusion, and strives to create a workplace that is welcoming and inclusive for all

Career Growth Opportunities and Learning Benefits

* Opportunities for advancement and professional growth within the company

• Access to ongoing training and development programs to enhance your skills and knowledge
• Collaborate with cross-functional teams to deliver exceptional customer experiences
• Participate in company-sponsored events and activities to build relationships and network with colleagues

How to Apply

If you are a creative and customer-focused individual with a passion for design, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to hearing from you!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals. Apply for this job