Experienced Customer Service Representative – Community Engagement and Support
At arenaflex, we're dedicated to providing exceptional service to our customers across Alaska's vast and beautiful communities. As a Customer Service Representative in our Craig location, you'll play a vital role in delivering top-notch support to our customers, promoting our services, and contributing to the growth and success of our organization.
About arenaflex
arenaflex is a small, non-union, employee-owned utility serving over 40 Alaskan communities and villages. We're committed to providing reliable and efficient services to our customers, while also fostering a positive and supportive work environment for our employees. Our company values include a strong focus on customer service, teamwork, and employee recognition.
Job Summary
We're seeking a dependable and customer-focused individual to join our team as a Customer Service Representative in Craig, AK. As a CSR, you'll be responsible for selling and promoting our services, receiving power and telecom service orders and payments, answering phones, assisting customers, balancing daily cash, handling customer billing, and providing administrative support. If you're a people person with excellent communication skills, a positive attitude, and a willingness to learn, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Sell and promote arenaflex services to new and existing customers
- Receive power and telecom service orders and payments
- Answer phones and respond to customer inquiries
- Assist customers with billing, charges, credits, and other administrative tasks
- Balance daily cash and maintain accurate records
- Provide exceptional customer service in a fast-paced work environment
- Participate in training and development programs to enhance skills and knowledge
- Periodically travel to other properties and meetings/trainings as required
Essential Qualifications
* High School Diploma or GED
- 1-2 years of experience in an office or face-to-face customer service environment
- Proficient with MS Office Suite and 10-key skills
- Valid driver's license and ability to be insured by arenaflex
- Ability to pass a pre-employment background and drug test
- Proven ability to cope with Alaska's harsh weather and challenging environment
Preferred Qualifications
* Experience working in a customer-facing role in a utility or telecommunications company
- Knowledge of customer service principles and practices
- Ability to work in a team environment and provide support to colleagues
- Strong communication and interpersonal skills
- Ability to adapt to changing priorities and deadlines
Skills and Competencies
* Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficient with MS Office Suite and 10-key skills
- Ability to learn and adapt to new systems and processes
- Strong problem-solving and analytical skills
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills and knowledge. As a Customer Service Representative, you'll have access to:
- Ongoing training and development programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment
- Recognition and rewards for outstanding performance and contributions
Work Environment and Company Culture
arenaflex is a small, employee-owned utility that values its employees and provides a supportive and collaborative work environment. Our company culture is built on a strong foundation of customer service, teamwork, and employee recognition. As a Customer Service Representative, you'll be part of a close-knit team that's dedicated to delivering exceptional service to our customers.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- $24.00 per hour
- A generous benefit package, including medical, dental, vision, 401K, and employee stock ownership options
- A $5,000 annual medical travel reimbursement
- Up to $125 annual medivac insurance reimbursement
- Employee recognition and rewards for outstanding performance and contributions
- A supportive and collaborative work environment
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Apply Now
Don't miss this opportunity to join our team and contribute to the growth and success of arenaflex. Apply now and take the first step towards a rewarding and challenging career in customer service. Apply for this job