Experienced Full Stack Customer Service Solutions Project Manager – Web & Cloud Application Development

At arenaflex, we're on a mission to empower sustainable progress through technology. We do this by combining the real and digital worlds, improving how we live, work, and move today and for the next generation. Our Electrification and Automation Business Unit delivers comprehensive energy distribution systems and solutions across all markets and channels, balancing current grid reliability with future-focused innovations. As a key member of our Project Management Office, you'll play a vital role in managing diverse customer service projects through a matrix organization structure. With a focus on customer satisfaction, you'll oversee complete project lifecycles from initiation to closeout, ensuring seamless execution and timely delivery.

About arenaflex's Electrification and Automation Business Unit

arenaflex's Electrification and Automation Business Unit operates from its headquarters in Wendell, NC, and is dedicated to delivering comprehensive energy distribution systems and solutions across all markets and channels. Our team emphasizes customer satisfaction while executing large-scale power distribution solutions, with project managers overseeing complete project lifecycles from initiation to closeout.

Job Description

We're seeking an experienced Full Stack Customer Service Solutions Project Manager to join our team. This position can be remote or based out of Wendell, NC. As a key member of our Project Management Office, you'll be responsible for managing diverse customer service projects through a matrix organization structure.

Key Responsibilities:

* Direct all phases of projects from inception through completion, ensuring timely delivery and customer satisfaction.

• Ensure that safety risks are pre-identified and mitigated across all service projects to guarantee safe completion of our service activities.
• Responsible for the budget, schedule, quality, and performance of assigned projects.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Provide regular updates to team, management, and PMO on work performed, plans, budget, and overall status.
• Identify project problems and obtain solutions, such as allocation of resources or changing contractual specifications.
• Manage customer expectations across the project cycle by regularly communicating project milestone statuses, resource activities, and other service project-related actions.
• Prepare and/or work with application engineering team to develop change order quotations for additional service requests during the project.
• Proactive and frequent communications with our Lead Field Service Representative working at the customer site.
• Communicate to finance partners, scheduled completion, and revenue forecasting monthly for all assigned projects.
• Provide Lessons Learned feedback to our front-end offers team to ensure we constantly improve our offers and help mitigate any unclear items for our customers.
• Manage 3rd party vendors/suppliers, monitoring and controlling agreed-upon scope, schedule, and budget.
• Work with internal commercial team to maintain client relationships.
• Collaboration with internal/external team members, vendors, and/or project managers to develop site schedules.
• Review and understand project contractual obligations such as change order process, liquidated damages, claims processes, specification requirements, etc.
• Develop project execution plans such as quality & testing plans, project schedule, risk registers, and manpower plans.

Qualifications:

* High School Diploma is a minimum requirement.

• 5+ years of direct service project management experience.
• 5+ years of written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external customers.
• Applicants must be authorized for employment in the U.S. without the need for employer-sponsored work authorization now or in the future.

Preferred Qualifications:

* A degree in engineering or construction management.

• PMP certification – while not required immediately for this role, for those who do not have it already, obtaining PMP certification is required within 1 year of employment.
• Experience in specific industry-related to service project e.g., field service, EPC projects, construction, energy, manufacturing.
• An understanding of medium and/or high voltage electrical equipment.
• An understanding of datacenter construction projects.
• Experience with MS Project or other relevant scheduling software.
• Strong leadership skills with experience in leading cross-functional project teams.
• Excellent written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external customers.

Benefits:

* arenaflex offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be located here.

• The pay range for this position is $89,670 - $153,720 and is eligible for Sales Incentive. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the Environment:

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at arenaflex. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

Equal Employment Opportunity Statement:

arenaflex is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations:

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

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