Virtual Customer Service Representative

Benefits:

• 401(k)
• Flexible schedule
• Opportunity for advancement
• Training & development

Casa Gusto is seeking a reliable, detail-oriented Virtual Customer Service Representative with an interest in antiques and design. This remote role focuses on delivering exceptional pre-sale and post-sale customer support via email and digital channels. The successful candidate will handle customer inquiries, manage shipping and delivery coordination, process damage claims, and ensure smooth follow-up to maintain high client satisfaction each week. General Priorities/Responsibilities Email & Customer Communication● Respond promptly and professionally to all customer emails and inquiries● Provide clear, helpful communication regarding orders, shipments, and deliveries● Offer thoughtful follow-up with customers after purchases to ensure satisfaction● Process and follow up on damage claims, returns, or replacements efficiently● Handle customer questions about products, care instructions, and order statusPost-Sale Support & Operations● Act as a liaison between clients, vendors, shipping partners, and internal teams● Support and facilitate custom orders, ensuring accuracy and timely communication● Maintain accurate records of customer interactions, shipments, and resolutionsQualifications:● Strong organizational skills with excellent attention to detail● Outstanding written communication skills (professional, friendly, and clear email tone)● Ability to manage multiple tasks and priorities in a fast-paced remote environment● Experience in customer service, e-commerce, shipping/logistics, or retail preferred● Comfortable working independently with minimal supervisionAttributes:● Passion for antiques and design; customer-centric mindset● Proactive, solution-oriented, and reliable● Team player who communicates clearly and follows up consistently● Self-motivated with strong time-management skills for remote weekly workSchedule:●Full-time remote position with weekly hours● Flexibility to handle time-sensitive customer issues during business hours

Flexible work from home options available.

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